Daniel McKeig
Regional & General Manager
East Perth,Australia
Summary
To further expand my experience in Business Development & Management in a new career out of the Funeral Industry, which utilises my many skills and provides new and interesting challenges.
Overview
36
36
years of professional experience
Work History
Regional Manager
InvoCare Australia
01.2007 - Current
- Purslowe & Chipper Funerals, Marenna Purslowe Funerals, Simplicity Funerals, Oakwood Funerals, Christian Funerals, Archer & Sons
- 22 Locations
- Role Responsibilities
- Human Resources, 140+ Team Members
- Site & Asset Management 22 Locations
- Financial Management
- Budgeting
- Local Area Marketing
- Local Area Engagement
- Workplace Health & Safety
- Payroll
- Corporate Governance
- Coaching, Training & Development
- Business Growth
- Acquisitions
- Public Speaking
- Business Development
- Complaints Management
- Debtor Management
- Recruitment & Onboarding
- See Attached Position Description
- Sales
Self Employed Funeral Celebrant
Daniel McKeig Specialised Funeral Celebrant
10.2004 - 01.2007
- Provision of Celebrant Services to Major Funeral Companies within WA
- Client Liaison
- Grief Counselling
- Time Management
Location and Regional Manager, Busselton, Margaret River and Augusta
William Barrett & Sons
10.2001 - 10.2004
- Operations
- Monitor and manage workplace and operations
- Allocate and manage staff and financial resources
- Arrange funerals
- Conducting of Funeral Services
- Advertising
- Transfers
- Mortuary work
- Maintenance of location fleet and vehicles
- Oversee compliance with policies and procedures of staff
- Internal systems and procedures
- Follow and set policies, workplace systems and procedures
- Advise management
- Day to day operations, finances, budgets, customer and community relations, employee management
- Website development
- Customers
- Establish and maintain promotional and marketing networks
- Monitor competitors and identify opportunities to increase market share
- Liaise with General Manager to develop and monitor staff and community feedback
- Ensure high levels of customer satisfaction were maintained across the region
- Assist staff to identify and develop opportunities
- Demonstrate a positive approach and can do attitude while ensuring employees treat management with courtesy and respect
- Ensure staff positively represent company
- Financial
- Liaise with General Manager to establish annual budgets to maximise growth with minimum cost
- Ensure budgets and operational tasks and targets are achieved
- Work with General manager to set and achieve location budget, develop and monitor
- Manage Region within budget to ensure financial and operational targets
- Analyse location financial reports
- Forecasting of vehicle requirements for ordering purposes
- Analysis and completion of monthly statistics
- Human Resources
- Employee management, recruiting, selection, appointment and training
- Act as a positive role model
- Apply effective situation management
- Ensure that developmental and training needs of staff were identified and carried out
- Manage staff conduct and performance
- Performance
- Succession planning
- Maintain privacy of clients
Operations Manager, Location Manager
Bowra & O’Dea Funeral Directors
07.1993 - 11.2000
- Operations
- Monitor and manage workplace and operations
- Allocate and manage staff and financial resources
- Scheduling
- Training of Staff
- After Hours Telephones
- Chair arranger and driver meetings
- Roster creation and implementation
- Arrange funerals
- Conducting of Funeral Services
- Transfers
- Mortuary work
- Maintenance of company fleet and vehicles
- Oversee compliance with policies and procedures of staff
- Occupational Health and Safety
- Internal systems and procedures
- Follow and set policies, workplace systems and procedures
- Advise management
- Day to day operations, customer and community relations, employee management
- Database development
- Customers
- Monitor competitors and identify opportunities to increase market share
- Liaise with General Manager to develop and monitor staff
- Ensure high levels of customer satisfaction were maintained across the region
- Assist staff to identify and develop opportunities
- Demonstrate a positive approach and can do attitude while ensuring employees treat management with courtesy and respect
- Ensure staff positively represent company
- Financial
- Maximise growth with minimum cost
- Ensure operational tasks and targets are achieved
- Produce and Analyse location reports
- Forecasting of vehicle requirements for ordering purposes
- Analysis and completion of monthly statistics
- Human Resources
- Employee management, recruiting, selection, appointment and training
- Act as a positive role model
- Apply effective conflict resolution and situation management
- Ensure that developmental and training needs of staff were identified and carried out
- Manage staff conduct and performance
- Succession planning
- Maintain privacy of clients
Manager
McKeig Funeral Services
01.1991 - 01.1993
- Operations
- Monitor and manage workplace and operations
- Allocate and manage staff and financial resources
- Arrange funerals
- Conducting of Funeral Services
- Transfers
- Mortuary work
- Maintenance of fleet and vehicles
- Internal systems and procedures
- Day to day operations, finances, budgets, customer and community relations, employee management
- Customers
- Establish and maintain promotional and marketing networks
- Monitor competitors and identify opportunities to increase market share
- Ensure high levels of customer satisfaction were maintained across the region
- Identify and develop opportunities
- Positively represent company
- Financial
- Maximise growth with minimum cost
- Ensure budgets and operational tasks and targets are achieved
- Analyse financial reports
- Forecasting of vehicle requirements for ordering purposes
- Analysis and completion of monthly statistics
- Human Resources
- Employee management, recruiting, selection, appointment and training
- Apply effective situation management
- Manage staff conduct and performance
- Performance
- Maintain privacy of clients
Education
Diploma - Business Management
Skills
- Proven high level effective Communication Skills
- Demonstrated high level negotiation abilities
- Proven ability to handle multiple projects simultaneously
- Demonstrated track record of ability to take initiative
- Adaptable to changing environment
- Demonstrated business acumen
- Proven exceptional ability to work well under pressure
- Experienced in HR Management
- Operations
- Staff training and development
- Operational management
- Staff management
Accomplishments
- President Australian Funeral Directors Association (WA)
- Board Member Wholesale, Retail and Personal Services WRAPS
- Vice Chairman Rotary
- Vice Chairman- Busselton Hospice
- Chamber of Commerce Executive
- West Australian Young Achiever of the Year Nominee
- Training Committee Chairman AFDA (WA)
- Junior Mayor
- Junior Councillor
- Rising Star Award – Local Council
- School Athletics Champion Through Years 1983 – 1991
- State Basketball League
- Scholarship to Curtin University
Interests
Sports, Community Development, Networking dancing, learning
Position Related Qualities That I Possess
- At Ease with death, grief and handling of deceased people
- Honest, ethical and trustworthy
- Committed
- Visionary
- Business minded and focused
- Innovative
- Encouraging of Team Members
- Conflict resolution skills
- Work well under pressure and stressful situation
- Achieve best outcomes
- Good communication skills
- Good computer skills
- Responsible
- Compassionate
Timeline
Regional Manager
InvoCare Australia
01.2007 - Current
Self Employed Funeral Celebrant
Daniel McKeig Specialised Funeral Celebrant
10.2004 - 01.2007
Location and Regional Manager, Busselton, Margaret River and Augusta
William Barrett & Sons
10.2001 - 10.2004
Operations Manager, Location Manager
Bowra & O’Dea Funeral Directors
07.1993 - 11.2000
Manager
McKeig Funeral Services
01.1991 - 01.1993