Khonekham Vongkhamchanh
Redbank,QLD
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Reliable customer assist with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Customer Assist
Latitude Financial Services
05.2007 - 09.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
Administration Clerk
Dick Smith Electronics
08.2000 - 03.2007
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming phone calls and answered questions from callers.
- Produced high-quality communications for internal and external use.
- Established and maintained standard office procedures to achieve demanding targets.
- Interacted with customers by phone, email, or in-person to provide information
- Maintained filing system and organized customer documents for easy retrieval of information
- Input data into spreadsheets and databases
Telephone Operator
Vicky Holam
04.2000 - 06.2000
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Receptionist
Solatai Thai Restaurant
05.1998 - 04.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Machine Operator
Plasbox
11.1997 - 05.1998
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Sales Consultant
Passion Pip ( Fruit And Salad Bar )
03.1995 - 11.1997
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Education
High School Diploma -
Redbank Plains State High School
Redbank Plains, QLDSkills
- Time Management
- Multi-Line Phone Systems
- Email Correspondence
- Support Services
- Verbal and Written Communication
- Microsoft Office Suite
- Administrative Duties
- Computer Skills
- Data Confidentiality
- Call center customer service
- Customer assistance
- Assisting customers
Tennis, Fishing's, outdoors activities. Travelling
I enjoy fishing, playing tennis. Outdoor activities and Travelling. Most of All I love to spend time with my families.
Reference
Natalie Thomas - 0466628786
Timeline
Customer Assist
Latitude Financial Services
05.2007 - 09.2023
Administration Clerk
Dick Smith Electronics
08.2000 - 03.2007
Telephone Operator
Vicky Holam
04.2000 - 06.2000
Receptionist
Solatai Thai Restaurant
05.1998 - 04.2000
Machine Operator
Plasbox
11.1997 - 05.1998
Sales Consultant
Passion Pip ( Fruit And Salad Bar )
03.1995 - 11.1997
High School Diploma -
Redbank Plains State High School
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