Hi, I’m
Danielle Black
West Woombye,QLD
Summary
Results-driven, dedicated and experienced professional with a proven track record in providing high-quality care and support to individuals in need and fostering an environment of growth and development. Skilled in managing day-to-day operations, coordinating schedules, and leading a team to create a positive and collaborative work environment, ensuring adherence to regulatory standards. Demonstrated expertise in case management, conflict resolution, and effective communication. Adept at handling challenges with perspective and fostering a cohesive workspace. Committed to enhancing and optimizing team performance which aligns seamlessly with the demands of leadership positions, thereby becoming a valuable asset to any organization.
Overview
8
years of professional experience
Work History
Southern Cross Community Care
High Intensity & Complex Care Provider
06.2024 - Current
Job overview
- Adapting to intensely individualistic support for a participant with ABI, intellectual impairment, psychosis, paranoia, and other health conditions
- Implementing tailored behavioral management techniques successfully reducing paranoia and enhancing interactions and relationships
- Responsibly applying restrictive practices in accordance with PBSP, NDIS, and other relevant legislation
- Diligently navigating autonomy and duty of care in these high-stress situations
- Effectively managing hypoxemia and other health conditions, accurately administering, documenting, and monitoring medications
- Engaging, developing, and fostering a trusting, understanding, and meaningful environment, promoting continuity and minimizing dysregulation.
Lifestyles
Senior Support Worker/Assistant Day Service Manager
11.2020 - 08.2022
Job overview
- Led a team of support workers to ensure the seamless operation of the Day Service in the absence of management, maintaining a high standard of care for all participants
- Reviewed and reestablished detailed records of farm animal care activities, ensuring compliance with regulatory guidelines and promoting transparency in animal care practices
- Rendered personalized support and care to individuals with diverse needs in a day service setting, fostering a welcoming and inclusive environment for all participants
- Facilitated personalized activity plans for individuals with diverse needs, aligning programs with their interests and goals to enhance overall engagement and satisfaction.
Ablecare
Direct Support Professional
12.2018 - 06.2019
Job overview
- Offered customized support and intervention strategies for individuals with mental health conditions and challenging behaviors, resulting in a drastic reduction in behavioral incidents
- Demonstrated proficiency in implementing behavior management strategies outlined in Positive Behavior Support Plans, leading to enhanced communication and social skills among individuals.
Edmen Group
Community Support Worker
02.2017 - 01.2019
Job overview
- Customized care plans for each individual by conducting thorough assessments and incorporating personalized support activities tailored to their unique needs
- Accompanied clients to medical appointments, ensuring they received appropriate care and support, and advocating on their behalf to address any concerns or needs
- Acted as a strong advocate for clients during medical visits, effectively communicating their needs and preferences to healthcare providers for optimal treatment outcomes.
Education
University Overview
- Open Drivers License | Expires Nov 2024
- NDIS Orientation | Completed Nov 2021
- NDIS Worker Screening | Expires Sep 2028
- First Aid Certificate | Expires Jan 2027
- CPR Certificate | Expires Jan 2025
- National Police Check | Completed Jan 2024
- COVID Vaccinated | Completed Dec 2021
Sunshine Coast Institue of TAFEMooloolaba
Diploma from Family And Community Services
Australian Online Courses
Certificate | Client Medication Assistance
01.2025
Metropolitan South Institute of TAFELoganlea, QLD
Diploma | Nursing
01.2013
University Overview
Units Completed: 19/25
Cooloola Sunshine Coast Institute of TAFECooloola, QLD
Certificate III | Community Services
01.2008
Southern QLD Institute of TAFERoma, QLD
Certificate | Workplace Access
01.2005
Skills
- Program development & Policy implementation
- Staff mentoring and development
- Effective & Strategic Communications
- Conflict resolution & Participant advocacy
- Quality assurance & Regulatory compliance
- Case management & Documentation
- Workplace Efficiency
- Challenging Behavioral Management
- Adaptability
- In-depth understanding of neurodiversity
Training
- Autism Parent Training | Oct 2022
- NDIS Worker Orientation | Nov 2021
- NDIS COVID Safe Work Training | Nov 2021
- Restrictive Practice Training | May 2021
- Medication Training | Sep 2020
- Positive Behavior Support | Jan 2019
- Medication Training | May 2017
- Perinatal and Infant Mental Health | Aug 2016
- Applied Suicide Intervention Skills | Feb 2008
- Building Blocks of Self Esteem and Confidence | Sep 2007
- Supporting People with Autism Spectrum Disorder | Nov 2007
Timeline
High Intensity & Complex Care Provider
Southern Cross Community Care
06.2024 - Current
Senior Support Worker/Assistant Day Service Manager
Lifestyles
11.2020 - 08.2022
Direct Support Professional
Ablecare
12.2018 - 06.2019
Community Support Worker
Edmen Group
02.2017 - 01.2019
Australian Online Courses
Certificate | Client Medication Assistance
Metropolitan South Institute of TAFE
Diploma | Nursing
Cooloola Sunshine Coast Institute of TAFE
Certificate III | Community Services
Southern QLD Institute of TAFE
Certificate | Workplace Access
Sunshine Coast Institue of TAFE
Diploma from Family And Community Services
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