Danielle Gonzalez
Bow Bowing,NSW
Summary
I am a proven Hospitality Worker with a track record of enhancing guest satisfaction and streamlining operations at all my workplaces. I am skilled in teamwork and collaboration, great at problem-solving to deliver high-quality service. I constantly display the ability to upsell and have excellent communication, significantly improving team performance and customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Iggys Frozen Yoghurt
07.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained in handling and counting cash, and all online transactions
Hospitality Worker
Gami
01.2024 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Hospitality Worker
Soul Origin
04.2024 - 09.2024
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- A reliable worker regarding shifts and time management
Hospitality Worker
Mad Manoush Bakery
05.2022 - 03.2024
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Education
Year 12 -
Robert Townson High School
Raby, NSW11.2024
Skills
- Upselling strategies
- Housekeeping
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
Certification
- RSA Certificate
- RCG Certificate
Timeline
Hospitality Worker
Iggys Frozen Yoghurt
07.2024 - Current
Hospitality Worker
Soul Origin
04.2024 - 09.2024
Hospitality Worker
Gami
01.2024 - Current
Hospitality Worker
Mad Manoush Bakery
05.2022 - 03.2024
Year 12 -
Robert Townson High School
Similar Profiles
Carden KiddCarden Kidd
Ice Cream Server at I Worked for Billy and Shannon at the Mangawhai Heads Surf Beach, Serving Frozen YoghurtIce Cream Server at I Worked for Billy and Shannon at the Mangawhai Heads Surf Beach, Serving Frozen Yoghurt
Beth SmithBeth Smith
Yoghurty's – Customer Service Associate at Yoghurty's Frozen YoghurtYoghurty's – Customer Service Associate at Yoghurty's Frozen Yoghurt
Justin BianchiJustin Bianchi
Server at Iggys RIServer at Iggys RI
Antonette BarnardAntonette Barnard
Operations Admin Team Leader at UPS PTY LTDOperations Admin Team Leader at UPS PTY LTD
Rebecka MacintyreRebecka Macintyre
Customer Service Representative at Jubilee AmusementsCustomer Service Representative at Jubilee Amusements