Danielle Gonzalez
Bow Bowing,NSW
Summary
I am a proven Hospitality Worker with a track record of enhancing guest satisfaction and streamlining operations at all my workplaces. I am skilled in teamwork and collaboration, great at problem-solving to deliver high-quality service. I constantly display the ability to upsell and have excellent communication, significantly improving team performance and customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Iggys Frozen Yoghurt
07.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained in handling and counting cash, and all online transactions
Hospitality Worker
Gami
01.2024 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Hospitality Worker
Soul Origin
04.2024 - 09.2024
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- A reliable worker regarding shifts and time management
Hospitality Worker
Mad Manoush Bakery
05.2022 - 03.2024
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Education
Year 12 -
Robert Townson High School
Raby, NSW11.2024
Skills
- Upselling strategies
- Housekeeping
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
Certification
- RSA Certificate
- RCG Certificate
Timeline
Hospitality Worker
Iggys Frozen Yoghurt
07.2024 - Current
Hospitality Worker
Soul Origin
04.2024 - 09.2024
Hospitality Worker
Gami
01.2024 - Current
Hospitality Worker
Mad Manoush Bakery
05.2022 - 03.2024
Year 12 -
Robert Townson High School
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