DANIELLE RAYNER
Mudgee,Australia
Summary
Organized professional with a strong ability to grasp new administrative concepts quickly. Demonstrates efficiency in managing customer inquiries and support tasks while delivering exceptional service. Experienced Kitchen Hand with a solid understanding of food safety measures and a commitment to maintaining high performance standards. Dependable and dedicated, consistently meets physical demands of the role and contributes positively to team dynamics.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Challenge Community Services
07.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
SLSO
Mudgee Public School Support Unit
12.2023 - Current
- Assist students with school routines and classroom activities and learning
- Assist with toileting and personal care needs of students at all ages and dependency levels
- Assist students with food preparation, eating and drinking
- Work with students with emotional, physical or intellectual disabilities
Educator
Kiddie Academy Mudgee
01.2020 - Current
- Help children with daily routines such as toileting, mealtimes, sleeping and dressing
- Supervise indoor and outdoor activities
- Encourage children in performing tasks by themselves
- Maintain a clean and sanitized environment
- Recording observations on children each month
- Work well in a team environment
- Building a rapport with the children and their families
- Comforting children when they need it
Youth Support Worker
Famconnect Pty Ltd
09.2019 - Current
- Supervised and positively interacted with children
- Prepare and submit reports within the required timeframe
- Assist clients in their day to day living (cooking, cleaning, personal hygiene)
- Administer medication as required
- Built positive relationships with the clients
- Transporting clients to appointments
- Provided supervised contacts for families
Disability Support Worker
Lifeskills Plus Mudgee
10.2020 - 08.2023
- Assist clients with daily living needs, including showering and personal care
- Assist clients with meal planning and meal preparation
- Administer medication and complete documentation
- Keep household areas clean and assist with laundry
- Follow policies and procedures
- Complete all reporting documentation on a daily basis
- Participate in behaviour support or client meetings via Teams
- Shift work in a Supported Independent Living environment
Member Services Officer
Newcastle Permanent Credit Union
03.2016 - 04.2019
- Providing sound financial services and advice when dealing with Travelex, Global pay, Insurance and everyday banking
- Day to day banking which includes deposits, withdrawals, transfers, auto transfers, internet banking
- Identifying opportunities where additional services can be provided so that the customers’ needs are being met
- Effectively manage time to ensure benchmarks, targets and the customers’ needs are being continually met
- Exceptional customer service when dealing with complaint handling
- Building a rapport with the Customer and listening to ensure that their needs are being met
- I have assisted with the training of new staff members
- I have a willingness to learn and to help others learn
Supervisor/Barista/Food Preparation
The Quick Brown Fox Café
10.2014 - 01.2016
- Open, set up, close and pack down of cafe
- Responsible for the general cleaning and maintenance of the cafe, ensuring a high level of cleanliness
- Providing exceptional customer service, ensuring that customers’ needs are met
- Food preparation and cooking to order ensuring that standards of quality are met whilst adhering to food safety standards
Administration/Bookkeeper
JBC Constructions
10.2007 - 01.2016
- Responsible for all processing of payroll, superannuation, sick leave, and annual leave for 5 employees
- Responsible for all business banking & bill payments to contractors and supply companies
- Maintenance and processing of EOFY requirements, including group certificates & taxable payments for contractors as per ATO regulations
Barista
Muffin Break
Mudgee
09.2014 - 08.2015
- Commenced shop opening at 4:30am to prepare for daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Received and accurately processed customer payments.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Utilized POS system to receive and process customer payments.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Worked effectively in team environments to make the workplace more productive.
Supervisor – Customer Service/Cash Officer
Woolworths
12.2000 - 05.2009
- Responsible for maintaining cash office security
- Conflict and mediation management, training and supervision of staff
- Reconciliation of EFTPOS of up to 18 points of sale
- Responsible for balancing up to 18 registers
- The handling and balancing of all cash office funds including, ordering of cash and change
- Responsible for all Armourguard cash drop off and collection
Supervisor – Customer Service/Cash Officer
Woolworths
10.1991 - 02.2000
- Responsible for maintaining cash office security
- Conflict and mediation management, training and supervision of staff
- Reconciliation of EFTPOS of up to 18 points of sale
- Responsible for balancing up to 18 registers
- The handling and balancing of all cash office funds including, ordering of cash and change
- Responsible for all Armourguard cash drop off and collection
Education
High School Certificate -
Mudgee High School
Mudgee, NSW01.1990
Skills
- Customer service
- Cash handling proficiency
- Reliability and punctuality
- Customer service focus
- Food safety
- Food preparation
Certification
- First Aid Certificate
- WWC Check
- Hospitality– Certificate III in Barista
- Sales Skills Certificate- Royal & Sun Alliance Insurance
- Office Administration Advanced Certificate
- Certificate III in Financial Services
- Certificate III in Childcare
- Certificate IV in Disability
References
References available upon request.
Timeline
Disability Support Worker
Challenge Community Services
07.2024 - Current
SLSO
Mudgee Public School Support Unit
12.2023 - Current
Disability Support Worker
Lifeskills Plus Mudgee
10.2020 - 08.2023
Educator
Kiddie Academy Mudgee
01.2020 - Current
Youth Support Worker
Famconnect Pty Ltd
09.2019 - Current
Member Services Officer
Newcastle Permanent Credit Union
03.2016 - 04.2019
Supervisor/Barista/Food Preparation
The Quick Brown Fox Café
10.2014 - 01.2016
Barista
Muffin Break
09.2014 - 08.2015
Administration/Bookkeeper
JBC Constructions
10.2007 - 01.2016
Supervisor – Customer Service/Cash Officer
Woolworths
12.2000 - 05.2009
Supervisor – Customer Service/Cash Officer
Woolworths
10.1991 - 02.2000
High School Certificate -
Mudgee High School