Danielle Veivers
Helensvale,Australia
Summary
Confident leader with a strong commitment to empowering community organisations and enhancing customer impact. Proven track record in building and maintaining relationships with stakeholders across government, industry, and community sectors. Experienced in leading teams focused on quality systems, practices, and service delivery frameworks.
Overview
26
26
years of professional experience
Work History
State Manager - QLD
MEGT Australia
07.2022 - 12.2024
- Day-to-day operational and contractual management of QLD MEGT and National Mentoring Services.
- Managed relationships with local businesses to enhance apprenticeship opportunities.
- Developed and implemented operational strategies to improve service delivery.
- Oversaw compliance with government regulations and industry standards.
- Analysed market trends to inform strategic planning and decision-making.
- Collaborated with cross-functional teams to drive organisational goals forward.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed strategic plans to maximise operational efficiency within the region.
- Managed state-level budgeting and financial operations.
- Provide strategies and support to staff to increase the attraction and retention of Australian Apprentices
- Development and delivery of MEGT QLD Business Plan
- Development and delivery of the Women in Non-Traditional Trades (WNTT) Service Delivery model nationally.
- Prompt and accurate internal and external reporting, as required.
- Evaluate and revise policies and procedures to increase effectiveness and financial viability
- Manage and meet financial budgets for QLD and National Mentoring Team.
- Created reports outlining progress towards goals and objectives set by executive leadership team.
- Collaborated with other departments to ensure compliance with organizational policies and procedures.
Gateway and Mentoring Manager
BUSY At Work
Southport, QLD
09.2020 - 06.2022
- Day to day leadership of Contact Officers, Mentors, Career, Placement Advisors and Busy Sisters Mentors located QLD wide.
- Established processes to ensure efficient workflow throughout the organisation.
- Created monthly reports for senior management summarising operational performance metrics.
- Provide coaching and support to Mentors to obtain a measurable increase in the retention of Australian Apprentices.
- Implemented process improvements to streamline operations and reduce costs.
- Evaluate and revise programs to increase effectiveness and financial viability.
- Provide leadership to staff around the knowledge, methods, and materials related to managed programs.
- Networking and presentations at Expo's, events, Schools and Industry Conferences including QTIC Schools Roadshow statewide.
- Managed risk by developing and implementing effective risk management strategies.
CEO
Foundations Care PTY LTD
Helensvale, QLD
09.2018 - 04.2020
- General control of the day to day operations of Foundations Care
- Lead and enact the strategy, policy, and directions of the board and advise the board on the same
- Report on the performance of the operations of Foundations Care to the Board and relevant Government Bodies and be accountable for all company performance
- To keep the board informed of any matters relevant and/or necessary to its work or as it requires
- Ensure Foundations Care operates lawfully, ethically, and responsibly and complies with any relevant legislation, regulation or contractual obligations;
- To operate the services of the Company in a fiscally responsible manner and within approved expenditure limits, financial management of $20 million in revenue
- To pursue the ongoing growth of Foundations Care in terms of revenue, geography, and scope of business
- Appoint, retain, and support the development of appropriately qualified staff and volunteers
- To build motivation amongst staff, volunteers and consumers by inspiring, motivating, and empowering a multidisciplinary staff team
- Lead and championed the implementation and use of new operating systems including Office 365 suite (Teams, Yammer, One Drive) and assisted in the development of a custom made CRM system that is specific to managing the complexities of Foster Care across multiple states
- Demonstrates flexibility, adaptability and an awareness of the business and political environment in order to balance conflicting priorities
- Celebrate success and display Foundations Care values-based alignment and culture through people development and management
- Leads and works within contractual commitments and obligations to ensure compliance, and that outcomes of all services are delivered and met.
- Principal Officer in NSW with overall responsibility for supervising the designated agency's arrangements for providing statutory out-of-home care services.
- Review and approve Positive Behavioral Support Plans, Carer Assessments, and review and make critical decisions on complex cases. I was also a nominee for QLD Out of Home Care.
- Directed strategic vision for Foundations Care PTY LTD's growth and development.
- Cultivated partnerships with stakeholders to enhance service delivery and community engagement.
- Implemented policies to ensure compliance with industry standards and regulations.
- Mentored senior leadership team to drive performance and accountability across the organisation.
Manager - Pre-Employment Division
Discoveries Pty Ltd
05.2015 - 03.2018
- Development and Set up of Pre-employment division for Discoveries - Succeed@Life
- Development and supervision of E-learning platform for Discoveries
- Business Development and promotion of Discoveries programs to Schools, Government agencies, Community Based Organisations
Regional Leader QLD
Mission Australia
06.2006 - 05.2015
- Leading a regional team for performance, financial, and contract delivery.
- Providing performance coaching, leadership and support to direct reports
- Identify skills gaps and implement suitable Learning and Development opportunities
- Ensuring the physical resources are suitable to support program delivery
- Demonstrates flexibility, adaptability and an awareness of the business and political environment in order to balance conflicting priorities
- Celebrate success and display a Mission Australia values-based alignment and culture through people development and management
- Build both internal and external relationships with key stakeholders
- Worked within contractual commitments and obligations to ensure compliance of regional services delivered
- Comply with Mission Australia policies and procedures
- Working with the leadership team to identify and action performance standards
- Managing financial planning, targets and reporting
- Manage dispute handling processes and conflict management
- Identify and create opportunities to enhance the delivery of regional services
- Implement planning and forecasting initiatives to assist with performance tracking
- Provided leadership to multiple diverse programs
- Attendance at local networking opportunities such as Chamber of Commerce events
- Demonstrates an ability to develop and maintain successful networking relationships within the community
- Involvement with multiple tender writing teams including the successful tender for Job Services Australia Bundaberg and Toowoomba and Disability Management Services.
- Liaised with regionally based Government bodies to represent Mission Australia
New Apprenticeship Centre Manager
Australian Traineeship and Apprenticeship Services/BTC Cooperative
04.2005 - 06.2006
- Management of all New Apprenticeship Centre Staff
- Achieved 15% business growth in 12 month period
- Business Development with Corporate Clients.
- Implement and manage marketing activity by Field Consultants
- Management of NASS contractual guidelines
- Attend audits and provide audit response - ATAS have achieved 100% in last 2 audits
- Responsible for producing marketing materials and resources
- Ongoing staff development, recruitment, and staff appraisals.
- Financial planning and reporting to General Manager and Board
- Promotion of NAC services through expo's, publications, media and corporate functions
- Ensuring DEST and business KPI's are met
- Implemented strategies to streamline processing procedures
- Attendance at National NAC and Marketing Conferences
- Developed ATAS re-branding including business cards, letterhead and all promotional materials
- Manage dispute handling processes and conflict management
- Increase integration between Administration Team and Field Team
- Working knowledge of relevant databases including TYIMS, DELTA and Datatrak
- Tender team
- Not for Profit
Business Development Manager
Integrated Training Services
09.2004 - 03.2005
- Business Development in the areas of Government funded Traineeships and Fee for Service programs and meet KPI's
- Implement Marketing initiatives within the Traineeships and Fee for Service sectors
- Research and update knowledge of Commonwealth and State Government guidelines in Queensland
- Assisted in AQTF compliance procedures
- Conduct student inductions
- Development of Client proposals
- Provide objective and informed training solutions to Employers
- Liaise with industry stakeholders including State Government and NAC's
- In-depth knowledge of training packages and packaging guidelines
Qld State Manager & National Business Development Manager
5 Star Training & The Business People
07.2002 - 08.2004
- Set up and ongoing Management of the Qld division of a National Registered Training Organisation
- Management of AQTF and User Choice Contract and all legislative requirements relating to the contract
- Management of all Qld Staff including Training Managers and Trainers
- Ongoing researching and updating knowledge of Commonwealth and State Government guidelines in all States
- Completion of all relevant reporting and Company outlined administration
Apprenticeship Employment Supervisor
Group Training Australia Human Resources Ltd
Gold Coast
01.1999 - 05.2000
- Promotion of Apprentices/Trainees in Hospitality Industry
- Coordinating 160 Apprentices/Trainees in day to day rotations, job placement, maintenance, support and payroll
- Recruiting of all Apprentices/Trainees in Hospitality Industry
- Coordination and control of budget for hospitality employment department
- Supervising Customer Service Officers in Hospitality Department
- Coordinating with Accounts Department
- Provide support for Host Employers
- Coordination of training with the Training Departments and organising dates with Trainee/Hosts/RTO/Trainers
Education
Working with Children -
05.2027
Cert 4 in Training and Assessment - TAE40110
Advanced Diploma of Management - BSB60407
Trade Qualification - Cooking Certificate CN117
Skills
- Operational strategy
- Stakeholder engagement
- Performance improvement
- Process improvement
- Adaptability
- Complex Problem-solving
- Excellent communication
- Teamwork and collaboration
- Crisis management
- Relationship management
- Operations management
- Revenue growth
- Financial planning
- Team leadership
References
- Troy Parkee, General Manager - Apprentice Connect Provider, MEGT Australia, 0401 718 329
- Daniel Reihana, National Manager - Strategy, Systems & Service Delivery, MEGT Australia, 0436 489 610
Timeline
State Manager - QLD
MEGT Australia
07.2022 - 12.2024
Gateway and Mentoring Manager
BUSY At Work
09.2020 - 06.2022
CEO
Foundations Care PTY LTD
09.2018 - 04.2020
Manager - Pre-Employment Division
Discoveries Pty Ltd
05.2015 - 03.2018
Regional Leader QLD
Mission Australia
06.2006 - 05.2015
New Apprenticeship Centre Manager
Australian Traineeship and Apprenticeship Services/BTC Cooperative
04.2005 - 06.2006
Business Development Manager
Integrated Training Services
09.2004 - 03.2005
Qld State Manager & National Business Development Manager
5 Star Training & The Business People
07.2002 - 08.2004
Apprenticeship Employment Supervisor
Group Training Australia Human Resources Ltd
01.1999 - 05.2000