Danielle Pia Edwards
Normanton,QLD
Summary
"Enthusiastic, self-motivated woman with a strong willingness to learn and a commitment to delivering 110% effort in every situation. Known for being reliable, honest, and responsible, I am dedicated to building trust and fostering positive relationships. Great with management, I thrive in leading teams and supporting others to achieve their goals. Passionate about helping people and contributing to a collaborative and successful work environment."
This summary highlights your positive qualities, work ethic, and dedication to teamwork and leadership.
Overview
22
22
years of professional experience
Work History
Case Worker
Normanton Recovery Wellbeing Centre
Normanton, QLD
04.2022 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
Business Manager
Kowanyama State School
Kowanyama, QLD
02.2021 - 12.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Pharmacy Assistant
Karumba Pharmacy
Karumba, QLD
01.2020 - 12.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Disability Support Worker
Cootharinga North Queensland
Normanton, QLD Mareeba
12.2017 - 11.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
School Attendance Office
Bynoe - Remote School Attendance Strategy
Normanton, QLD
01.2014 - 12.2017
- Facilitated the resolution of attendance-related issues by working closely with families experiencing challenges that impacted regular school participation.
- Maintained a well-organized filing system, ensuring accurate documentation of student records and correspondence.
- Coordinated with transportation services to address issues related to student arrival and departure times, contributing to a smoother daily flow within the school community.
- Streamlined office processes for greater efficiency, implementing new attendance software and procedures.
- Demonstrated strong attention to detail while processing excusal requests from parents or guardians for student absences or early dismissals due to appointments or emergencies.
- Generated monthly attendance reports to aid in identifying patterns of chronic absenteeism or tardiness amongst students.
- Ensured timely submission of state-mandated reports related to attendance statistics by maintaining accurate data entry practices.
- Assisted in reducing truancy rates by monitoring daily attendance and promptly communicating with parents regarding unexcused absences.
Teacher Aide
Normanton State School
Normanton, QLD
01.2010 - 12.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behaviour to facilitate ongoing communication with parents about their child''s educational journey.
Receptionist/Family Support Worker
Yargin Aboriginal Corporation
Normanton, QLD
12.2005 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Post Office Assistant
Normanton Post Office
Normanton, QLD
01.2003 - 11.2005
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Provided comprehensive training for new hires, fostering a supportive learning environment for professional growth.
- Continuously updated knowledge on postal regulations, policies, and best practices to ensure compliance and maintain high levels of service quality.
- Processed passport applications accurately, ensuring thorough review of required documentation for successful submissions.
Education
Graduation Year12 Saint Patrick College Townsville
NORMANTON STATE
SCHOOL - PREP TO YEAR 912-2005
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
Timeline
Case Worker
Normanton Recovery Wellbeing Centre
04.2022 - Current
Business Manager
Kowanyama State School
02.2021 - 12.2021
Pharmacy Assistant
Karumba Pharmacy
01.2020 - 12.2020
Disability Support Worker
Cootharinga North Queensland
12.2017 - 11.2019
School Attendance Office
Bynoe - Remote School Attendance Strategy
01.2014 - 12.2017
Teacher Aide
Normanton State School
01.2010 - 12.2013
Receptionist/Family Support Worker
Yargin Aboriginal Corporation
12.2005 - 12.2009
Post Office Assistant
Normanton Post Office
01.2003 - 11.2005
Graduation Year12 Saint Patrick College Townsville
NORMANTON STATE