Danniele Hall
Broadford,VIC
Summary
Dynamic Store Support Leader at Big W with a proven track record in team leadership and inventory management. Successfully enhanced customer satisfaction through strategic sales analysis and effective employee training. Recognized for implementing loss prevention initiatives that significantly reduced shrinkage, while fostering a collaborative environment to drive performance and achieve business objectives.
Overview
14
14
years of professional experience
Work History
Store Support Leader
Big W
Epping, Victoria
07.2021 - Current
- Conducted regular meetings with store personnel to discuss goals and objectives.
- Managed store operations, including staff scheduling and budgeting.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer data to identify trends and opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee attendance and performance reviews.
- Identified ways to reduce shrinkage through improved security measures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored sales performance, inventory levels, and customer feedback.
- Provided training for new staff members on operational procedures.
- Implemented loss prevention initiatives to reduce theft in the store.
- Reviewed financial statements to identify areas for cost reduction or increased profitability.
- Assumed responsibilities of store manager during absences.
Fill Leader
Big W
Epping, Victoria
03.2018 - 07.2021
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Restaraunt Manager
McDonald's
Preston, Victoria
11.2012 - 02.2018
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health and sanitation regulations by clearly communicating and reinforcing standards and procedures to employees.
- Trained front and back of house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Certificate II - Animal Studies
TAFE NSW
NSW09-2019
Skills
- Team leadership
- Staff scheduling
- Employee training
- Inventory management
- Loss prevention
- Customer service
- Budget management
- Sales analysis
- Performance assessment
- Communication skills
- Visual merchandising
- Sales tracking
- Cost control
- Time management
- Interpersonal skills
- Special promotions planning
References
References available upon request.
Timeline
Store Support Leader
Big W
07.2021 - Current
Fill Leader
Big W
03.2018 - 07.2021
Restaraunt Manager
McDonald's
11.2012 - 02.2018
Certificate II - Animal Studies
TAFE NSW