DANNY YU
Carlingford,NSW
Summary
Proven Customer Service Officer at Digilifeonline Pty Ltd, adept in complaint handling and data entry, significantly enhanced customer satisfaction. Leveraged expertise in customer support and order management to resolve inquiries efficiently, demonstrating a strong ability to prioritize customer needs and maintain operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Digilifeonline Pty Ltd
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Year 9
Epping Boys High School
Eastwood, NSW11.2027
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Order Management
- Customer Service
- Live chat support
- Order Fulfillment
- Store maintenance
Languages
Chinese (Mandarin)
Professional Working
Timeline
Customer Service Officer
Digilifeonline Pty Ltd
01.2023 - Current
Year 9
Epping Boys High School
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
Akesa TikoipauAkesa Tikoipau
Machine Operator at Hello FreshMachine Operator at Hello Fresh
Dinithi WijesundaraDinithi Wijesundara
ECT Room Leader at Kids Club Macquarie Park / Simba EducationECT Room Leader at Kids Club Macquarie Park / Simba Education