Coco Xiao
Brisbane
Summary
Dynamic Senior Auditor with a proven track record at Queensland Audit Office, excelling in risk assessment and client relationship management. Enhanced audit efficiency through innovative strategies and mentored junior auditors, fostering a culture of continuous improvement. Recognized for developing strong client partnerships and delivering actionable insights for financial reporting accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Buyers Agent
Self-employeed
05.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Senior Auditor
Queensland Audit Office
01.2023 - Current
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Developed strong relationships with clients, fostering trust and enabling open communication during the audit process.
Senior Analyst
Deloitte
09.2019 - 01.2023
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Education
Associate of Arts - Master of Professional Accounting & Business Law
Monash University
Clayton, VIC07-2016
Skills
- Team leadership qualities
- Continuous improvement mindset
- Client relationship management
- Internal control evaluation
- Risk assessment
- Financial statement analysis
Certification
- CA - Chartered Accountants
- Certificate IV in Real Estate Practice (CPP41419)
Timeline
Buyers Agent
Self-employeed
05.2024 - Current
Senior Auditor
Queensland Audit Office
01.2023 - Current
Senior Analyst
Deloitte
09.2019 - 01.2023
Associate of Arts - Master of Professional Accounting & Business Law
Monash University
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