Danni Nelson
Perth,Australia
Summary
Dynamic professional with extensive experience in customer service and property management within the hospitality and real estate sectors. Demonstrates proven ability to thrive in fast-paced environments while excelling in client communication, negotiation, administration, and team coordination. Recognized for approachability, organization, and strong work ethic, fostering robust relationships with clients and colleagues. Detail-oriented Associate Buyer with a passion for merchandise procurement and a track record of effective price negotiation and time management. Committed to delivering innovative solutions that enhance organizational competitiveness.
Overview
7
7
years of professional experience
Work History
Buyers Agent
Providence Property
01.2022 - Current
- Assist investors and owner-occupiers in identifying and securing suitable property opportunities across the Perth market
- Conduct detailed property research, suburb analysis, and market comparisons to support client purchasing decisions
- Attend home opens, private inspections, and off-market appointments on behalf of clients
- Prepare detailed property reports, feedback, and recommendations tailored to client goals and budgets
- Negotiate property purchases and contract terms to achieve favourable outcomes for clients
- Build and maintain strong relationships with selling agents, brokers, property managers, and industry professionals
- Coordinate building inspections, finance timeframes, contract conditions, and settlement processes
- Manage multiple active buyers simultaneously while maintaining strong communication and organisation
- Deliver high levels of customer service and ongoing client support throughout the entire purchasing journey
- Contribute to business growth through networking, relationship building, repeat business, and client referrals
Sales Representative
LJ Hooker
01.2021 - 01.2022
- Assisted buyers and sellers throughout the residential property sales process from initial enquiry through to settlement
- Conducted buyer follow-up, lead generation, database management, and ongoing client communication
- Organised and attended home opens, private inspections, and appraisal appointments
- Supported property marketing campaigns including online listings, social media promotion, and client updates
- Worked closely with vendors to provide feedback, market insights, and sales support
- Assisted with negotiations between buyers and sellers to help secure successful outcomes
- Maintained accurate records and updated CRM systems to manage client interactions and sales activity
- Developed strong communication and relationship-building skills within a fast-paced sales environment
- Delivered professional customer service while managing competing priorities and deadlines
Supervisor
Dome Cafe
01.2019 - 01.2021
- Supervised daily café operations within busy hospitality environments across multiple locations
- Managed and supported front of house staff during high-volume service periods
- Assisted with staff training, onboarding, and performance support to maintain service standards
- Delivered excellent customer service and professionally resolved customer concerns and complaints
- Managed opening and closing procedures, cash handling, and point-of-sale operations
- Assisted with stock control, cleanliness standards, and workplace organisation
- Worked collaboratively within a team-focused environment to ensure efficient day-to-day operations
- Maintained strong time management and multitasking skills while working under pressure
- Supported management with general operational duties and team coordination
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Developed schedules to optimize workforce management during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted performance evaluations, providing feedback for professional development of team members.
- Enforced health regulations and safety standards to maintain compliance across operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Karratha Senior High School
Karratha, Western Australia12-2006
Real Estate Registration -
West Coast Property Training
12-2021
Diploma in Agency Management -
West Coast Property Training
05-2026
Skills
- Client service expertise
- Property Sales & Buyer Management
- Negotiation skills
- Proficient in lead nurturing
- Team leadership
- Administrative support and CRM management
- Effective conflict resolution
- Time management
- Sales Support & Property Marketing
- Adaptability in dynamic settings
- Strategic issue resolution
- Cash management and POS operation
Timeline
Buyers Agent
Providence Property
01.2022 - Current
Sales Representative
LJ Hooker
01.2021 - 01.2022
Supervisor
Dome Cafe
01.2019 - 01.2021
High School Diploma -
Karratha Senior High School
Real Estate Registration -
West Coast Property Training
Diploma in Agency Management -
West Coast Property Training