Darby Watkins
Umina Beach,NSW
Summary
At Woolworths Group, I excelled as a Retail Assistant Manager, driving sales through merchandising and fostering a team-oriented environment. My expertise in retail operations and staff management boosted store performance, while my ability to engage customers and train staff enhanced the shopping experience and team efficiency, In the fifteen years working for Woolworths group I have gained extensive knowledge working in a retail environment giving me confidence and acumen in my work place.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Woolworths Group
Darwin, NT
10.2008 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Established team priorities, maintained schedules and monitored performance.
Education
Mitchelton State High School
Skills
- Store operations
- Customer Engagement
- Retail Operations
- Staff Training and Development
- Employee Scheduling
- Orientation and training
- Display building
- Promotional planning
- Staff Management
- Loading and unloading of deliveries
- Receiving and checking off loads electronically
Certification
- Forklift operator License - Issued 8/12/2020 exp 7/12/2025
- First aid certificate- Issued 21/6/2021
Reference
Belinda Whitfield Store manager Woolworths 0411354662
Reene Keep Assistant Store manger Woolworths 0466968616
Timeline
Retail Assistant Manager
Woolworths Group
10.2008 - Current
Mitchelton State High School