Darian Duvnjak
Port Adelaide,Australia
Summary
As a motivated individual based in Australia, I bring extensive experience in customer service and sales within a fast-paced retail environment. With a strong interest in social media, digital marketing, and online business development, I am eager to leverage my skills and passion for the digital space to contribute effectively and add value to your team.
Overview
5
5
years of professional experience
Work History
Service Officer
Australian Public Service - Services Australia
10.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Social Media Marketing & E-Commerce Manager
Self Employed Project
03.2023 - 11.2024
- Managed e-commerce store using shopify and various social media platforms
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Utilisied photography and digital content editing skills to build brand identity
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Curated content for the target audience of the brand using social media and Google AdSense
- Established a comprehensive social media strategy to promote products
Store Assistant
Smokemart & Giftbox
10.2020 - 10.2024
- Displayed impeccable customer service skills
- Showed capability to operate POS software effectively, in a fast paced environment
- Exceptionable personal presentation in the workplace
- Thoroughly answered any questions presented by our clientele
- Merchandised various products within the store in an eye catching and aesthetically pleasing manner
- Provided exceptional services and a pleasant shopping experience to all customers
- Created an inviting environment for anyone who entered the store
- Provided assistance, and thorough explanations behind some of the stores more complex products (such as Vape Devices)
Stage Hand (WOMAD 2019 Work Experience)
Novatech
11.2019 - 11.2019
- Worked efficiently in a team environment
- Followed all safety procedures with a great deal of care
- Built a rapport with fellow team mates
- Shown to be effective and concise when working on tasks in a fast paced environment
- Proven to be a valuable member of the team working backstage at the festival
Education
Responsible Service of Alcohol (RSA) Certificate -
CHTS
12.2019
Certificate IV - Music Industry Sound Production
TAFE SA
12.2018
Certificate IV - Music Industry Sound Production
TAFE SA
12.2018
White Card Safety Training Certificate -
TAFE SA
12.2018
SACE Certificate -
Le Fevre High School
12.2017
Skills
- Effective customer communication
- Shopify & social media knowledge
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Critical thinking
- Understanding of complex systems
- POS systems
- Written and verbal communication
- Problem-solving
- Workflow management
- Exceptional personal presentation
Languages
English
Serbo-Croatian
References
- Jessica Menzies, Store Manager, Smokemart & Giftbox, 0426 238 181
- Taen Vigar, Store Manager, Smokemart & Giftbox, 0455 688 872
- Anna Sperenini, Store Manager, Smokemart & Giftbox, 0424 494 898
- Mikayla Irlam, 2IC (Assistant Store Manager), Smokemart & Giftbox, 0428 224 121
Hobbies and Interests
- Business & Sales
- Music
- Fashion
- Linguistics
- Photography
Personal Information
Date of Birth: 05/06/99
Timeline
Service Officer
Australian Public Service - Services Australia
10.2024 - Current
Social Media Marketing & E-Commerce Manager
Self Employed Project
03.2023 - 11.2024
Store Assistant
Smokemart & Giftbox
10.2020 - 10.2024
Stage Hand (WOMAD 2019 Work Experience)
Novatech
11.2019 - 11.2019
Certificate IV - Music Industry Sound Production
TAFE SA
Certificate IV - Music Industry Sound Production
TAFE SA
White Card Safety Training Certificate -
TAFE SA
SACE Certificate -
Le Fevre High School
Responsible Service of Alcohol (RSA) Certificate -
CHTS
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