Darlene Wood
Rockhampton,QLD
Summary
Detail-oriented Retail Operations Manager skilled in enhancing customer service and optimizing cash handling. Managed point-of-sale transactions with precise cash reconciliation and end-of-shift balancing. Supervised staff scheduling and trained team members on operational protocols, driving efficient store management and addressing customer inquiries effectively.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Console Operator
Ampol foodary retail phy ltd
Gladstone , Qld
11.2020 - 07.2026
- Processed fuel and retail transactions through Ampol Foodary point-of-sale systems.
- Reconciled cash drawer and balanced end-of-shift sales records.
- Assisted customers with product queries and store service requests.
Manager
Freechoice tobacconist
Gladstone, Qld
02.2018 - 11.2020
- Managed daily store operations for Freechoice tobacconist retail environment.
- Supervised staff scheduling, task allocation, and shift handovers.
- Trained team members on customer service and store procedures.
Education
Airds High
Sydeny, NswSkills
- POS systems
- Fuel transactions
- Retail terminals
- Cash reconciliation
- End-of-shift reconciliation
- Retail operations
- Customer service
- Cash management
- Inventory control
- Technical troubleshooting
- Data management
- Network administration
- Information security
- Surveillance monitoring
- Alarm system monitoring
- Emergency response
- Fire safety monitoring
- Theft prevention training
- Security patrol protocols
- Staff management
- Team management
- Problem solving
- Detail orientation
- Communication
- Dispute resolution
- Technical troubleshooting
- Information security
Certification
- Certificate of Competency Golden Casket Taps program Completed 28/9/2013
- Statement of Attainment SITXFSA001A Implement food safety procedures ,SITOHS002A follow workplace hygene procedures ,Central queensland tafe 05/07/2011
- Responsible Management of Licensed Venues 14/02/2012
- Responsible Service of Alcohol training course Certificate 14/02/2012
Timeline
Console Operator
Ampol foodary retail phy ltd
11.2020 - 07.2026
Manager
Freechoice tobacconist
02.2018 - 11.2020
Airds High