Krishna Reddy Mendu
Townsville,QLD
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at UNITED PIE FACE. Skilled in cash register operation and adept in fostering positive customer interactions. Achieved significant improvements in process optimization and team collaboration, leveraging strong communication abilities and technical acumen.
Overview
10
10
years of professional experience
Work History
Console Operator
UNITED PIE FACE
01.2024 - Current
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Contributed to process improvement initiatives through valuable insights gained from hands-on experience in console operations.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Wrote detailed narrative reports and maintained daily activity reports.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
DevOps Engineer
Cognizant Worldwide
10.2021 - 09.2023
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
- Collaborated with development teams to streamline software releases, resulting in faster timetomarket.
Software Test Engineer
SINA PROJECT SOLUTIONS PVT LTD
08.2018 - 08.2021
- Improved software quality by designing and executing comprehensive test plans and cases.
- Enhanced product reliability through thorough functional, regression, and performance testing.
- Reduced project delivery time by implementing automated testing frameworks and tools.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Increased team efficiency with continuous integration and delivery practices, reducing overall testing time.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Partnered with business analysts to translate complex requirements into effective test cases.
- Designed testing scenarios for usability testing.
CONSOLE OPERATOR
7 Eleven Store
03.2014 - 03.2018
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Wrote detailed narrative reports and maintained daily activity reports.
Education
MBA - Accounting
Griffith University
Brisbane, QLD05.2016
MBA - Finance
OSMANIA UNIVERSITY
HYDERABAD INDIA06.2012
Bachelor of Commerce - Accounting
OSMANIA UNIVERSITY
06.2009
Skills
- Customer Assistance
- Cash Register Operation
- Drawer balancing
- POS Systems
- Communication abilities
- Software Installation
Timeline
Console Operator
UNITED PIE FACE
01.2024 - Current
DevOps Engineer
Cognizant Worldwide
10.2021 - 09.2023
Software Test Engineer
SINA PROJECT SOLUTIONS PVT LTD
08.2018 - 08.2021
CONSOLE OPERATOR
7 Eleven Store
03.2014 - 03.2018
MBA - Accounting
Griffith University
MBA - Finance
OSMANIA UNIVERSITY
Bachelor of Commerce - Accounting
OSMANIA UNIVERSITY
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