Darren Ackerley
Community service worker
Carlton,Tas
Summary
Hardworking and reliable support worker focused on going above and beyond to support team and serve clients. I am motivated to continue to learn and grow as a support worker. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Worker
Hobart City Mission
11.2022 - 05.2024
- Established trusting relationships with clients, fostering open communication and rapport building.
- Collected brief personal data about clients current situation.
- Ensured highest levels of information exchange to support clients for best outcomes and staff safety
- Assessed and evaluated clients' needs, determined eligibility for services.
- Assess each participant to ensure it is safe to proved shelter for the night; reviewing their safety and the safety of others if they are under the influence of drugs/alcohol
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Social Support/Driver
Orange Sky
03.2021 - 12.2023
- Drive Orange Sky van to selected locations, ensure that laundry service is fully operational, provide transport for customers with medical conditions/disabilities, and create a welcoming environment for vulnerable community members.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during
Support Worker/Work Placement
City Mission
08.2022 - 09.2022
- Responsible for the safety of shelter residents, performed daily operations to ensure a safe environment, and completed ongoing training on various topics related to homelessness and mental health.
Volunteer Driver
Community Transport Service Tasmania (CTST)
01.2022 - 03.2022
- Provided transport for customers with medical conditions/disabilities, ensuring they arrive safely and on time.
Program Staff Member
Boulder Shelter for the Homeless
07.2008 - 07.2009
- Assisted in providing a warm and friendly environment for vulnerable community members and prepared meals to encourage client nutrition.
Disability Support Worker
Walgett place group home
06.2002 - 11.2002
- Helped clients with hygiene, grooming, and bathroom assistance to support daily living needs.
Teacher's Aide
Wentworth/Southern support School for children with special needs
01.2002 - 03.2002
- Supported teachers within the classroom, read to students, and engaged them in the learning process.
Education
Certificate III Community Service -
Alffie
New Town, Tas10.2022
High School Diploma -
Claremont College
Claremont, Tas11.1999
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Professional boundaries
- Client Engagement
- Ethical Practice
Additional Information
- Mary-Ellen Catchpole, 0466 815 401
- Tran Dang, 0420 698 384
- Robyn Watts, 0488 023 688
Affiliations
Member of Flourish, a member-based, independent, not-for-profit organisation that works with mental health consumers, the state mental health system, mental health service providers, and the community to ensure that the voice of lived experience is heard in the planning and delivery of Tasmanian mental health services
Languages
Spanish
Hobbies and Interests
- I play chess
- Read in my spare time
- Recently begun taking piano lessons
- Teaching myself Spanish
Community Service
Volunteering for Orange Sky, a mobile laundry service offering free laundry for people who might be disadvantaged and need their washing done and someone to chat with
Certification
- Mental Health First aid Training - Full day course
Timeline
Case Worker
Hobart City Mission
11.2022 - 05.2024
Support Worker/Work Placement
City Mission
08.2022 - 09.2022
Volunteer Driver
Community Transport Service Tasmania (CTST)
01.2022 - 03.2022
Social Support/Driver
Orange Sky
03.2021 - 12.2023
Program Staff Member
Boulder Shelter for the Homeless
07.2008 - 07.2009
Disability Support Worker
Walgett place group home
06.2002 - 11.2002
Teacher's Aide
Wentworth/Southern support School for children with special needs
01.2002 - 03.2002
Certificate III Community Service -
Alffie
High School Diploma -
Claremont College
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balancePersonal development programsCompany CultureSimilar Profiles
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