David Ibrahim

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Analyzed problematic areas to provide recommendations and solutions.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Meeting KPIs exceptionally
• Assisted helping other consultants in support chat
• Reporting and resolving complaints with customers

Voluntary Support Chat Agent

• I've offered to help out with the company's support chat on several occasions. This chat serves as a platform for fellow consultants to seek assistance when they're unsure about resolving their customers' inquiries.
• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
• Resolved customer issues and complaints expeditiously to meet customer service quality standards.

Proficiency Hub Floor Assistance and Leader

• Helping new to bank employees (New hires) in their first month on the phones, assisting them with customer enquiries and showing them to how use and understand all of our core systems, as well as showing them how to find information they are looking for via our internal work instruction application (NEMO).
• Developing informative materials for new hires, including quick reference guides and PowerPoint presentations.

Leading Proficiency Hub

• Coaching team members on ways to improve their call quality and enhance the customer experience through effective communication.
• Producing and providing training materials, as well as offering ongoing coaching support for continuous learning and development.
• Diligently keep track of absences and maintain reports on consultant performance.
• Teaching consultants how to maintain excellent adherence on Genesys, as well as coaching them on good habits for lodging adjustments, ensuring optimal performance and usage
• Understanding when and which tasks to delegate to my ProHub floor support team, providing them with opportunities to learn and grow as well.
• Arranging huddles with other departments to provide the team with opportunities for direct learning and the chance to ask questions directly to the team.
• Managing and resolving complaints

Store Worker

Full-Time

• Departmental self inspections -

Reporting on damages, OHS hazards, signage is up

to date. Keeping walkways and pedestrian exclusion

zones are clear and clean of obstacles.

• RF picking with high reach and dock forklifts.
• Loading and unloading full container loads (FCL).
• Stock take use of RF scanner
• Reporting stock take findings to management.
• Cut to length machine operator

- Ensure product is correct and quality is A1.

- Ensuring that the KPI of the cut length machine

team is met to company standards.

- Maintaining lean management of cut to length

machine

- Reporting back to management of any machinery

problems and quality issues.

Supervisor/team leader

• Managing a team of up to 10 people, ensuring KPIs were met and the job was done in a safe manner.
• Allocated workflow to the floor via WMS.
• Liaising with external transport companies to schedule delivery of FCLs for unloading.
• Communicating with transport companies of all outbound orders.
• Answering all internal and external customer queries to ensure product was delivered in full and in time
• Data entry within WMS
• Producing labels and packaging for all outbound orders.
• Liaising with 3rd party logistics (3PL) for scheduling of unloading of FCLs.
• Data entry into 3PL WMS to order outbound stock orders.
• Manifesting of all outbound orders. Uploading manifests into 3PL and external transport companies.
• Answering phone and e-mail queries from customers and fulfilling customer requests.

• Loaded, unloaded and moved material to and from storage and production areas.
• Wrapped pallets in shrink wrap prior to loading.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Checked packages and merchandise for damage and notified vendors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Consistently lifted materials weighing as much as 5 - 10 Kg and 10 - 30 kg