Krishna Chaitanya Rudraraju
Coopers Plains,QLD
Summary
Customer service expert with strong time management skills. Proficient in statistical analysis and IT, focused on enhancing client satisfaction and operational efficiency. Proven track record of implementing strategies that improve service delivery and streamline processes.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
First Contact Consultant
BOQ Group
MELBOURNE, AUSTRALIA
05.2024 - Current
- Managed a high volume of calls and emails to ensure optimal service delivery.
- Utilised product knowledge to assist customers effectively.
- Served as the primary contact for clients, addressing concerns promptly.
- Enhanced the customer experience through teamwork and effective communication.
- Assisted in training new employees on company procedures to improve team performance.
Retail Consultant
Telstra
Melbourne, Australia
05.2022 - 03.2024
- Established rapport with customers through attentive listening and communication.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
Education
Master of Science - Health and Human Services Management
Deakin University
Melbourne 02.2020 - 11.2021
Skills
- Time management proficiency
- IT Proficiency
- Customer Service
- Problem-solving skills
- Communication skills
- Sales support
Languages
English
Fluent
Telugu
Native
Hindi
Advanced
Affiliations
- Movies, Tennis, Soccer
Timeline
First Contact Consultant
BOQ Group
05.2024 - Current
Retail Consultant
Telstra
05.2022 - 03.2024
Master of Science - Health and Human Services Management
Deakin University
02.2020 - 11.2021
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