DAVID RAJAKUMAR
Liverpool,NSW
Summary
Safety-driven security professional with background in IT, possesses excellent communication skills and eye for detail. and firm grasp of safe working procedures and protocols. Passion for training and teaching, backed by disciplined nature, organising skills and strong communication skills. Seeking full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Train Guard
Sydney Trains
06.2019 - Current
- Demonstrated working knowledge of Sydney trains safe working and emergency procedures by ensuring safe and quick response during critical situations.
- Performed duties including door operation, platform surveillance, customer, crew and equipment safety and fault management.
- Responded effectively to critical security incidents and emergency situations by applying Safeworking procedures and protocols, and performing risk assessments
- Communicated with Driver, Signaller and Operations using two-way radios, mobile phones and other technological devices to resolve urgent issues to protect lives and property.
- Worked independently and collaboratively with crew and customers to handle operational and security issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Used effectively good interpersonal and communication skills, to provide quality customer service and assistance.
- Practised written communication skills to provide detailed reports for incidents, delays, customer assistance etc.
- Employed good analytical skills for conflict resolution during emergency situations.
Technical Services Representative
Johnson Controls
08.2016 - 06.2019
- Handled commissioning calls for technicians to assist with installation and working of alarm panels.
- Handled customer service calls for troubleshooting or maintenance of alarm panels and security devices.
- Involved in data entry, including contracts, billing, accounts and invoices.
- Worked in parts procurement team specialising in research and supply replacements for customers and technicians.
Release Manager
Hewlett Packard Enterprise
09.2015 - 05.2016
- Coordinated scheduled build releases, and updates for New Zealand's online passport system.
- Collaborated with project developers, testers, team leaders and business analysts to resolve build related issues.
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Created numerous documentation for Build processes and release and patch updates.
- Oversaw deployment of operating system patches, security improvements and software compatibility updates.
- Generated reports for build progress and performance.
Test Engineer
Citibank
10.2013 - 07.2014
- Worked as Tester and Developer in Equities Trading department.
- Performed regression and sanity testing of trading application using HP tools
- Facilitated automation testing by creating scripts in Quality Test Plan tool.
- Developed automation testing component using C# software code.
- Conducted extensive data studies to estimate coverage and scope of automation.
- Provided demonstrations to internal stakeholders as Proof of Concept of automation framework.
Technical Lead
Infosys Technologies
10.2008 - 01.2013
- Led 8 member team in supporting 6 banking clients in providing product support.
- Mentored team members and enabled them to handle clients independently.
- Coordinated with clients, offshore and testing teams.
- Anchored weekly review meetings with clients to discuss status of pending issues raised.
- Provided educational expertise and mentoring to junior team members.
- Supervised work of team members, assigned tasks and monitored performance against targets,
- Assessed team performance to keep staff on-task.
Release Manager
Infosys Technologies
01.2008 - 12.2008
- Coordinated scheduled releases and updates for delivery and maintenance.
- Provided configuration and technical support for all releases in the project.
- Prepared Development, Quality and Configuration Management plans on a monthly basis
- Conducted impact analysis for all defects raised by the client, regarding application and configuration.
- Carried out stress tests and evaluated performance of database and user interface screens.
- Liaised with developers, testing and onsite teams to solve build related problems.
- Conducted code stabilisation and version control activities in the projects.
- Investigated system issues and implemented resolutions to reduce downtime.
Software Engineer
Infosys Technologies
05.2005 - 05.2008
- Solved technical and functional issues in online Banking product application (Finacle) through troubleshooting and bug fixes.
- Performed impact analysis of fixes done and tested application post analysis.
- Prepared documentation for product modules for team reference.
- Conducted training sessions for various functionalities in the banking project.
- Integrated third-party tools and components into application
- Implemented help link functionality in all E- banking modules and screens.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Karunya University
Tamil Nadu, India05.2004
Skills
- Strong Customer Service
- Interpersonal skills
- Communication skills - oral and written
- Team Training and mentoring
- Team Player and interpersonal skills
- Organised and systematic, time structured
- Problem solving skills
- Observational, risk assessment
- Detail oriented and report taking
- First Aid Certified
Accomplishments
- As Train Guard - Received Excellence Award for notable customer service.
- As IT Team Leader - Implemented E-banking application at client location onsite (DFCU bank, Uganda) single-handed within required timelines.
Timeline
Train Guard
Sydney Trains
06.2019 - Current
Technical Services Representative
Johnson Controls
08.2016 - 06.2019
Release Manager
Hewlett Packard Enterprise
09.2015 - 05.2016
Test Engineer
Citibank
10.2013 - 07.2014
Technical Lead
Infosys Technologies
10.2008 - 01.2013
Release Manager
Infosys Technologies
01.2008 - 12.2008
Software Engineer
Infosys Technologies
05.2005 - 05.2008
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Karunya University
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