Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepika

Blacktown

Summary

Self-motivated female with proven leadership, organizational and customer relations skills. Independently solves problems and believes that key strength is communication that helps in building strong relationships in order to deliver the best results. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


As a Train guard I am safety-conscious team member with excellent communication skills and eye for detail. Physically dexterous to monitor platforms and train throughout following protocols and accessing risks at all times. Skilled at handling and resolving conflicts professionally and helping customers usually and in degraded situations.

Overview

9
9
years of professional experience

Work History

Train Guard

Transport For NSW
10.2022 - Current
  • Conducted regular inspections during prep and stabling to ensure safety of passengers, faults and cleanliness of sets in service.
  • Interacted with passengers at all times to give directions for changing for others services and helping by answering their queries in general.
  • Developed and maintained positive rapport
  • Taking responsibility during emergency situations by collaborating with driver ensuring safety of service and passengers
  • Assisting passengers with special needs to board and alight from the service with safety
  • Working with driver as a team in need of emergencies and making sure to inform the customers by making announcements and keep a track


Security Officer

BSMS
01.2022 - 09.2022
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Monitored employee activities, confirming compliance with security regulations.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property and unusual incidences.

Administrator

Mithai Junction
03.2021 - 12.2021
  • Employed proven problem-solving techniques to resolve issues quickly and effectively
  • Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities
  • Creating daily invoices based on customer order and shows attention to detail
  • Reconciling bank payments for customers and suppliers
  • Maintaining records of supplier invoices, verifying prices and recording any hikes and discrepancies
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.

Customer Service

Spice Zone Indian Eatery
10.2014 - 11.2018
  • Learned to work effectively in a fast-paced environment by serving customer orders, managing till and eftpos
  • Developed strong customer service when handling queries effectively
  • Developed attention to detail through the accurate transfer of orders
  • Demonstrated strong work ethic by working effectively in team and individually when required
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Undergraduate Lecturer

School of Computing And Mathematics
02.2017 - 07.2017
  • Conducting tutorial sessions and guiding class discussions
  • Encouraging debate and feedback amongst students
  • Providing one-on-one feedback on academic performance where necessary
  • Attending departmental and faculty meetings with other staff members
  • Following WHS procedures to ensure students safety
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed and maintained courteous and effective working relationships.

Data Analyst

Western Sydney University
06.2016 - 09.2016
  • Acquired data from primary and secondary data sources and maintained databases
  • Developed attention to detail through verifying data entry tests
  • Enhanced communication skills by liaising with colleagues and answering database queries
  • Tested existing database by entering varied data sets and identifying errors that needed to be modified
  • Reviewed data for incompatibilities and checked generated output
  • Multitasked several roles including data analyst and defect coordinator
  • Used advanced tools such as Ms-Excel, Access, SQL and DatabaseServer

Education

Certificate II in Security Operations -

Secta Training Academy
Granville, NSW
10.2021

Professional Year

Performance Education
Sydney
02.2018

Master of Information and Communication Technology -

Western Sydney University
Sydney, NSW
11.2016

Academic Project - Capstone Group Marking Project

Western Sydney University
Sydney
10.2016

Master of Computer Applications -

Punjab Technical University
India
09.2011

Bachelor of Computer Applications -

Guru Nanak Dev University
India
03.2009

Skills

  • Strong Communication Skills
  • Calm & Decisive Under Pressure
  • Well organized / Time Management
  • Able to work as part of team
  • Punctual, reliable and responsible
  • Can work without supervision
  • Ability to cope and work under pressure
  • Ability to priorities tasks
  • Customer Friendly
  • Good attention to detail / Observant
  • First aid trained

Timeline

Train Guard

Transport For NSW
10.2022 - Current

Security Officer

BSMS
01.2022 - 09.2022

Administrator

Mithai Junction
03.2021 - 12.2021

Undergraduate Lecturer

School of Computing And Mathematics
02.2017 - 07.2017

Data Analyst

Western Sydney University
06.2016 - 09.2016

Customer Service

Spice Zone Indian Eatery
10.2014 - 11.2018

Certificate II in Security Operations -

Secta Training Academy

Professional Year

Performance Education

Master of Information and Communication Technology -

Western Sydney University

Academic Project - Capstone Group Marking Project

Western Sydney University

Master of Computer Applications -

Punjab Technical University

Bachelor of Computer Applications -

Guru Nanak Dev University
Deepika