Summary
Overview
Work History
Skills
Training
Timeline
Generic

Dawn Ashworth

Brisbane,QLD

Summary

I am a strong a strong and independent woman looking to share my skills with a special company. I am hardworking, honest and reliable with a can-do attitude. I am methodical and enjoy the challenge of completing any task given to me to a high standard. I am passionate about being the best I can be both personally and professionally and am open to learning new things.

Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.

Overview

9
9
years of professional experience

Work History

Customer Service

Tasman Logistic Services
12.2023 - 02.2025
  • Customer Service via Email
  • Process Orders via Email
  • Terminal Access check vessels, releases, Holds, PRA
  • Software Packages Freight Tracker, Maximus ContainerChain
  • Monitor emails
  • Understand Time slots, Delivery Orders, Notice of Receival
  • Understand EDOs
  • Mirroring Run sheets correct delivery place POD.
  • Collating Log sheets sending through to Compliance Operations
  • Serviced high volume of calls while providing excellent customer service.
  • Maintained relationships with clients through punctuality and excellent customer service.

Operations Assistant

Malec Transport Pty Ltd
01.2020 - 12.2023
  • Data Entry
  • Packing photo verification
  • Stationery ordering
  • Reception duties
  • Fleet controlling
  • Logistic booking on vessels
  • Weighbridge control – Log Trucks
  • Site Inductions
  • Monthly Site Audits
  • Truck/Machinery – Run sheets
  • Fumigation Records for AO Inspection
  • Adhering to Health and Safety Standards
  • SOP Procedures PPE
  • PRA for vessels
  • Customer Service
  • Monitoring Emails
  • Mirroring Run sheets for Compliance
  • Managed scheduling and resource allocation to optimize transportation logistics and service delivery.
  • Developed training materials for new staff, ensuring smooth onboarding and operational consistency.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Prepared and delivered operational performance reports to inform management.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
  • Completed daily logs for management review.

Factory Hand

Richmond's Foods Rotorua
01.2018 - 11.2019
  • Make and Pack savoury products on production line
  • Label and scan boxes of product for distribution to supermarkets
  • General Factory duties
  • Clean and sanitize equipment
  • Rolling out pastry for pies, savories
  • Adhering to Health and Safety Standards
  • Adhering to Food and Safety Quality Standards
  • Enhanced production efficiency by maintaining clean and organized work areas.
  • Carefully packaged finished products and prepared for shipment.
  • Supported timely order fulfillment through efficient packaging, labeling, and palletizing of finished products.
  • Achieved production goals consistently while meeting strict deadlines through effective time management skills.

Theatre Store Person

Waikato Hospital Hamilton
01.2017 - 01.2018
  • Ordering Stock Daily
  • Receipting inwards goods
  • Stock taking
  • Re-stock storeroom and carts in different
  • Assemble surgery packs packages for surgeries
  • Training Staff
  • Staff time keeping, Liaising with staff from different department
  • Co ordinate team to get tasks done efficiently
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Managed inventory, ensuring products were well-stocked and current.
  • Trained new team members, ensuring they were well-prepared for their roles.

Lab Process Operator

Fonterra Lichfield Cheese Plant
01.2016 - 01.2016
  • Test, analyze and dispatch cheese samples
  • Aseptic sampling
  • Time management
  • Manage and calibrate sampling equipment
  • Operative vacuum lifter, robotic arm
  • Betavac sealer
  • Ultra sonic cleaner
  • Check visual transcript
  • Train new staff
  • Handle hazardous substances and chemicals
  • Adhere to SOPs
  • Health and Safety standards
  • Adhere to strict food Safety and Quality Standards
  • Data Entry
  • General house duties
  • Environmental swabs inside and outside plant
  • Monthly Audits
  • Ordering stock for Lab
  • Tool box= meetings – change over shift
  • Always looking for smarter, faster, and better ways to do the job
  • Developed training materials to enhance staff knowledge of operational best practices and safety measures.
  • Conducted routine maintenance on machinery, minimizing downtime and enhancing productivity.
  • Supported new employee training, ensuring proper understanding of company policies and procedures.
  • Reported to shift supervisor on production status, problems and deviations.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Skills

  • Work both independently and within a team
  • Training staff
  • Excellent time management
  • Punctual and methodical
  • Knowledge of Factory, Lab and Stores processes
  • Coordinating in work environment
  • Coached and developed sport teams to higher standards
  • Customer service focus
  • Attention to detail
  • Call center customer service
  • Customer service and assistance

Training

  • He Tangata – It’s all about you training
  • Basic Chemical Handling Emiss & Spills L3
  • Explain Mechanical Fundamentals L4
  • Fork Lift License F Endorsement – this has lapsed
  • Cheese Skills Course – L4
  • Fire Extinguisher training L2
  • National Pathogen, Proct & Pest
  • Move at Work
  • Hazard ID
  • Electrical Fundamentals for Dairy
  • Certificate in computers L2 & L3

Timeline

Customer Service

Tasman Logistic Services
12.2023 - 02.2025

Operations Assistant

Malec Transport Pty Ltd
01.2020 - 12.2023

Factory Hand

Richmond's Foods Rotorua
01.2018 - 11.2019

Theatre Store Person

Waikato Hospital Hamilton
01.2017 - 01.2018

Lab Process Operator

Fonterra Lichfield Cheese Plant
01.2016 - 01.2016

Similar Profiles

CREATE PROFILE
Dawn Ashworth