Dayanny Bergmann
Sydney,NSW
Summary
I'm originally from Brazil and have lived in Sydney - Australia for over a decade. Australia was a fantastic country for me, where I had the opportunity to develop new skills, find my passion, and grow as a person. I'm looking forward to moving to Dubai, to have a new experience, embrace new opportunities, and be able to contribute with all my knowledge and skills, gathered throughout my stay in Australia.
My arrival in Dubai will be on 16/08/23, and I am planning to move there permanently, once I get the right job opportunity.
Looking forward to hearing from you, and hopefully, we can connect and succeed together.
Thank You,
Dayanny Bergmann
Overview
10
10
years of professional experience
Work History
Head Boxing Coach
UBX North Sydney
05.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Correct Pad Holding and instruction for Basic and Advanced Boxing Combinations.
- Private sessions
- Group sessions
- Boxing Workshops
Community Support Worker
Disability Service Australia
09.2019 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Providing a person-centered approach to help customers achieve their goals and
aspirations - Providing support to customers with personal care, living skills, transport, social
activities, medication, and other support as required - Developing and maintaining a professional relationships and networks with customers,
families, caregivers, and key stakeholders - With support & guidance from the Team Leader, seek out innovative ways to
enhance the customer journey - Medication Administration
Call Center Telemarketer
First Page Media
03.2018 - 08.2019
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Wedding Waitresses
Miramare Gardens
11.2015 - 10.2018
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- More than 200 wedding events were organized under my team's management.
- Outstanding waitressing performance.
- Employer of the year 2 times.
Customer Service Representative
Taronga Zoo Sydney, NSW
11.2013 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Retail Sales Manager
YD
03.2014 - 10.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Certificate III & IV - Fitness & Sports
Australian Institute of Personal Trainers
Sydney, NSW06.2023
Diploma of Counselling & Mental Health - Mental Health Counseling
Australian Learning Group
Sydney, NSW11.2020
Advanced Diploma of Program Management - Managemet
Australian Pacific College
Sydney, NSW01.2018
Skills
- Certified Coach
- Wellness Coach
- Customer Service
- Great Listener
- Friendly
- Confident
- Empathetic
- Gentle & Calm
- Outspoken
- Great Communication skills
Dancing, Singing, Play Piano
As a child, I grew up listening to Tina Turner, Michael Jackson, and Elvis Presley.
My parents were fanatics about them, and it was amazing to feel the energy those singers could make them feel.
I used to watch those singers on TV and I was always dancing in front of the TV, trying to mirror them.
As time goes by, I became a big fan of those singers, and I get to dance and practice the same choreography in front of the mirror, in the comfort of my own house. The same applies to singing.
The piano is a hobby that I started not long ago, and because I have a keyboard at home, I started to learn how to play, but I only play by ear, having music playing in the background.
It makes me happy.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Head Boxing Coach
UBX North Sydney
05.2021 - Current
Community Support Worker
Disability Service Australia
09.2019 - Current
Call Center Telemarketer
First Page Media
03.2018 - 08.2019
Wedding Waitresses
Miramare Gardens
11.2015 - 10.2018
Retail Sales Manager
YD
03.2014 - 10.2015
Customer Service Representative
Taronga Zoo Sydney, NSW
11.2013 - 12.2017
Certificate III & IV - Fitness & Sports
Australian Institute of Personal Trainers
Diploma of Counselling & Mental Health - Mental Health Counseling
Australian Learning Group
Advanced Diploma of Program Management - Managemet
Australian Pacific College
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