Dayne Barnett
Parramatta,NSW
Summary
Customer Service enthusiast, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty. Prioritises positive customer service outcomes with patient communication of information and a calm demeanour during conflict resolution.
Overview
9
9
years of professional experience
Work History
Croupier
Crown Sydney
09.2020 - 11.2023
- Received 17 positive commendations through the workday application from Area Managers and Casino Managers.
- Recipient of the 'We do the right thing' award for best displaying Crown Values.
- Member of the Crown Sydney salon team, delivering 6-star service to VIP clientele. Rapport building to encourage regular visits.
- Assisted multiple departments within Crown through taking on additional tasks outside of my usual role.
- Participated in the 'LearnToPlay' program for new guests and staff.
- Assisted in the filming of both recruitment and marketing videos.
- Recipient of multiple minor awards and positive guest feedback.
Gardening Assistant
GBH Contracting
01.2018 - 05.2018
- Performed winter, summer, autumn and spring cleanup to clear brush and debris from landscaped areas.
- Maintained good rapport with clientele to ensure future jobs. Had over 14 regular clients (once a month).
- Worked with customers to develop designer landscaping plans for various budgets.
Sales Assistant
West Harbour Pirates
03.2015 - 09.2016
- Assisted customers with prompt and polite support in-person and via mobile phone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Worked independently with minimal supervision.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent experiences.
Education
Bachelor of Science (Chemistry) - Science
University of Technology Sydney
Sydney, NSW11.2020
Certificate III - Hospitality
Crown Sydney College
Sydney, NSW12.2022
Skills
- Communication
- Relationship building
- Reading and Writing Comprehension
- Problem-Solving
- Time Management
- Active Learning
- Conflict Management
- Customer Experience
- Information Services
- Customer Needs Assessments
- Standard Operating Procedure Compliance
- Supportive Of Inclusivity
References
Brendan Arrandale Danette Payne Paul Long
Area Manager CSA for NSW TrainLink Area Manager
Further details available upon request.
Timeline
Croupier
Crown Sydney
09.2020 - 11.2023
Gardening Assistant
GBH Contracting
01.2018 - 05.2018
Sales Assistant
West Harbour Pirates
03.2015 - 09.2016
Bachelor of Science (Chemistry) - Science
University of Technology Sydney
Certificate III - Hospitality
Crown Sydney College
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