Summary
Overview
Work History
Education
Skills
Certification
Responsible Service of Alcohol
Timeline
Generic

DEAKIN JAMES

Maryland,NSW

Summary

I am currently enrolled in university at UON as a first year student, studying a bachelor of criminology. I am confident and I am good at interacting with people, being able to communicate fluently and come to an understanding with any issues people may come to me with, I also believe I can find solutions to problems that can pop up quickly and efficiently. I'm a hard worker who once I start a task, won't rest until it is finished, and then I'll still check if anything else needs to be done. I offer excellent interpersonal skills and willingness to learn and adapt in banking environment. I am able to provide foundational understanding of customer service and ability to quickly learn banking procedures and systems. Ready to use and develop cash handling and customer service skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Cotton On Mega
04.2024 - 07.2025
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations and meet KPI's by reaching goals of over $15000 budgets for the day
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Increased sales by providing exceptional customer service and product knowledge.

Retail Sales Assistant

Factorie
10.2023 - 02.2024
  • I was providing excellent customer service, actively selling clothing and accessories within the store, maintaining store presentation, and contributing to overall sales targets within a fun and energetic environment, acting as a brand ambassador to create memorable customer experiences, I was also handling customer inquiries and resolving issues promptly and professionally within a smaller retailer.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Casual AV Tech

Beyond Pro Sound and Lighting
03.2022 - 07.2023
  • I started working in March and working out the back of the store in the warehouse, helping with jobs like cleaning up, tidying things, helping with unloading any gear that came back, and occasionally going out and dropping off any equipment people hired and depending on the gear, would set it up. Some people would come to the shop to collect any gear they hired and I would help them load it in and make sure they collected everything and had a good experience to ensure they would return as a happy customer.
  • Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
  • Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.

Education

High School Diploma -

Callaghan College Jesmond Senior Campus
Newcastle, NSW
11-2024

Skills

  • Strategic Planning
  • Problem Solving
  • Creative Thinking
  • Customer experience
  • Adaptability to Change
  • Fluent Speech
  • Confidence
  • Cash Handling
  • Goal oriented
  • Sales expertise

Certification

  • Responsible Service of Alcohol Training - August 2025

Responsible Service of Alcohol

I have completed the training in order to receive a Responsible Service of Alcohol certificate and have developed all the skills necessary to work in a position where an RSA is needed.

Timeline

Retail Sales Assistant

Cotton On Mega
04.2024 - 07.2025

Retail Sales Assistant

Factorie
10.2023 - 02.2024

Casual AV Tech

Beyond Pro Sound and Lighting
03.2022 - 07.2023

High School Diploma -

Callaghan College Jesmond Senior Campus

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DEAKIN JAMES