Deanna Minogue
Wagga Wagga
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Care Worker
LiveBetter Community Services
03.2023 - Current
- Developed rapport to create a safe and trusting environment for care.
- Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
- Ran errands for consumers, did shopping and picked up other necessities.
- Recognized and reported abnormalities or changes in consumers' health status to their coordinator
- Monitored progress and documented constumers health status changes to keep care team updated.
- Assisted aged clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Aged Care Worker
Burrowa Retirement Hostel
01.2022 - 08.2022
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Receptionist
Dr Freemen Offices
05.2021 - 12.2021
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of Nursing - Health And Wellness
Charles Sturt University
Wagga Wagga, NSW01.2025
High School Diploma -
Murrumburrah High School
Harden, NSW11.2020
Skills
- Research and Data Analysis
- Scheduling and Calendar Management
- Microsoft Office Suite
- Positive Attitude and Energetic
- Customer Service-Oriented
- Verbal and Written Communication
- Courteous and Professional
- Multitasking and Prioritization
Certification
First Aid
Mental Health First aid
Timeline
Home Care Worker
LiveBetter Community Services
03.2023 - Current
Aged Care Worker
Burrowa Retirement Hostel
01.2022 - 08.2022
Receptionist
Dr Freemen Offices
05.2021 - 12.2021
Bachelor of Nursing - Health And Wellness
Charles Sturt University
High School Diploma -
Murrumburrah High School
First Aid
Mental Health First aid
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