Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanne Hawking

Georgetown,QLD,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality/Tourism industry.

Solid team player with proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Roadhouse Attendant

Georgetown Roadhouse
11.2022 - Current
  • Enhanced customer satisfaction by providing efficient service and maintaining clean and welcoming environments.
  • Managed inventory levels for optimal stock availability.
  • Assisted supervisors with scheduling and task delegation.
  • Contributed to increased sales through suggestive selling techniques and product knowledge.
  • Trained new employees on procedures, and best practices to ensure consistent service quality across all staff members.
  • Proactively restocked shelves with merchandise to maintain an organized appearance throughout the store area.
  • Assisted customers in locating desired items, providing knowledgeable recommendations when necessary.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Hotel Manager

Emerald Hotel
07.2020 - 10.2022
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Oversaw day-to-day operations of 60 room hotel with staff of 7 employees.

Hotel Manager

Copper City Motel
03.2019 - 03.2020
  • Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Created and managed accurate occupancy forecasts and budgets.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.

Roadhouse Attendant

Georgetown Roadhouse
08.2015 - 02.2019
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Prepared fresh food items quickly while adhering to high-quality standards for presentation and taste consistency.
  • Coordinated with delivery truck drivers for timely unloading of shipments, ensuring efficient replenishment of inventory levels.
  • Greeted customers and provided friendly, knowledgeable service.
  • Delivered food to customers at bar and tables.
  • Operated POS system to collect payments from customers.

Education

High School Diploma -

Bray Park High School
Bray Park, QLD
11.2002

Skills

  • Customer Service
  • Organizational Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Interpersonal Skills

Certification

- RMLV (Responsible Management of Licensed Venues)

- RSL

Timeline

Roadhouse Attendant

Georgetown Roadhouse
11.2022 - Current

Hotel Manager

Emerald Hotel
07.2020 - 10.2022

Hotel Manager

Copper City Motel
03.2019 - 03.2020

Roadhouse Attendant

Georgetown Roadhouse
08.2015 - 02.2019

High School Diploma -

Bray Park High School

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Deanne Hawking