Lily Dawson
Inverell
Summary
Dynamic and results-driven professional with extensive experience at Seabreeze Servo & Takeaway, excelling in customer service and cash handling. Proven ability to resolve conflicts and train new staff, ensuring high standards of food safety and cleanliness. Adept at multitasking in fast-paced environments while maintaining attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Roadhouse Attendant
Seabreeze Servo & Takeaway
Lammermoor
05.2023 - 07.2025
- Assisted customers with menu selections and provided exceptional service.
- Handled financial transactions accurately to ensure efficient customer service.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner following company policies and procedures.
- Maintained a clean work environment by sweeping and mopping floors, washing windows, restocking supplies and cleaning bathrooms.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Managed cash transactions with accuracy and efficiency, ensuring smooth financial operations.
- Dispensed fuel efficiently to ensure smooth operation of service station.
- Assisted with stock ordering to support efficient operations and inventory management.
- Trained new staff in operational procedures and customer service standards, ensuring consistent service quality.
- Completed all mandatory ACAPMA training in a timely manner
Crew Member
Hungry Jacks
Lammermoor
07.2021 - 06.2022
- Prepared food items following safety and quality standards.
- Assisted customers with orders and inquiries at the counter.
- Operated kitchen equipment to cook and assemble meals efficiently.
- Maintained cleanliness in dining area and kitchen workspace.
- Collaborated with team members during peak service hours.
- Handled cash transactions accurately at the register.
- Followed company policies for food safety and sanitation practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Yeppoon State High School
Yeppoon, QLDSkills
- Customer service
- Cash handling
- Menu knowledge
- Food safety
- Team collaboration
- Conflict resolution
- Attention to detail
- Cleaning standards
- Problem solving
- Employee training
- Basic math proficiency
- Menu memorization
- Complaint handling
- POS system operation
- Efficient multitasking
- Adaptability and flexibility
Attributes and Characteristics
- Friendly and Enthusiastic
- Open-Minded and Adaptable
- Communicative and Organised
- Detail Oriented and Resilient
- Willing and Interested in learning a variety of skills across different types of work environments
References
References available upon request.
Other
- Blue Card
- ACAPMA Training
Timeline
Roadhouse Attendant
Seabreeze Servo & Takeaway
05.2023 - 07.2025
Crew Member
Hungry Jacks
07.2021 - 06.2022
Yeppoon State High School