Debbie Nelson

• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

• 12-week case management of MED/High- and High-risk offenders in the community
• Supporting individuals with complex needs (such as mental health, acquired brain injury, alcohol, and other drugs) upon initial exit from custody
• The program works with individuals for a period of up to 12 weeks during the critical transitional period to support the reintegration into local community through linking with identified services, building capacity in the individual and developing a network of supports
• The program works in close partnership with Corrective Services NSW (CSNSW)
• Ensuring high level of communication and Collaborative care planning with internal and external stakeholders
• Attend and contribute to meetings such as LCM in conjunction with other NSW government agencies such as mental health, FACS Housing and Drug and Alcohol services
• Establish and maintain relationships with community service providers to build capacity in the local community to facilitate post release supports for the individuals according to their needs
• Incidental one on one counselling using motivation interviewing techniques and some CBT techniques to assist the offender to maintain engagement and motivation for change
• Working within a strength-based approach
• Identify individual needs of the client and provide support and advocacy
• Refer to suitable long term supports
• Report to Community Corrections regarding the progress of the client on a weekly basis
• Maintain accurate, timely and detailed record keeping
• Conduct assessments where required such as ABI assessment tool and any service specific assessments needed for referral process
• Always maintain a high level of professionalism, remain flexible and show initiative
• The ability to remain calm and de-escalate offenders in crisis situations
• I can self-manage and work independently and prioritize workload
• Knowledge of the Drug and Alcohol sector and the needs of individuals who have alcohol or illicit drug dependence
• Including referral and pre intake assessments for Residential Rehabilitation, accessing Pharmacological treatments and local AOD counselling supports
• Working with individuals to address Criminogenic needs and Responsivity requirements in accordance with the Community Corrections Case Plan and reintegration strategies
• Knowledge of dual diagnosis and complex needs
• Knowledge of the different Community Corrections orders and the requirements of the individual and some of the processes involved
• Ability to work effectively with individual from Aboriginal and Torres Strait Backgrounds
• Knowledge of the process for Triage to Mental Health Inpatient Unit and ability to recognize when this is needed.

Intensive Case Management within a custodial setting of medium to high-risk offenders in maximum security Correctional Centre

• Create high quality case plans to ensure access for offenders to effective interventions and continuity of care upon release
• Support to access support services, referrals, and Advocacy
• Individual assessments, report writing, Motivational Interactions
• Working with offenders to create goals and steps to reach their goals, ensuring the SMART goals and prioritize steps as needed
• Exit case plan and support needed in community
• High level of professionalism in all interactions
• Identify Risk Needs and Responsivity and provide person centred and strength-based case management services to a case load of 80 inmates
• Work with a diverse range of inmates including but not limited to Aboriginal and Torres Strait Islanders and CALD who have been diagnosed or present with a Physical disability, cultural needs, intellectual disability, mental health concerns, substance abuse history and Acquired Brain Injury
• Relieve as senior case manager when required.