Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Clark

Summary

Experienced professional with a strong and varied background in educational, retail, and healthcare settings, including tenure at Education Queensland and Noosa Pengari Steiner School. Skilled in offering excellent customer service and empathetic support while prioritising confidentiality in order to promote client and student well-being. Demonstrated success in front desk management, enhancement of client satisfaction and fostering academic growth through personalised strategies.

Overview

39
39
years of professional experience

Work History

NDIS Support Worker

Self-employed
07.2022 - 03.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments and shopping venues according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Relief Teacher

Education Queensland
03.2017 - 12.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Worked one-on-one with two Sri-Lankan refugee students, assisting with literacy, assignments and social well-being.

Foreign Language Teacher

Noosa Pengari Steiner School
01.2013 - 06.2019
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities.
  • Enhanced learning experiences by incorporating specialised tools and resources tailored to the needs of special education students.
  • Determined learning needs and styles of students to target lesson plans.
  • Collaborated with teachers to develop individualised educational plans for each student, ensuring optimal progress.

Small Business Owner/Creator & Retailer

Self-employed Partnership
01.2000 - 11.2008

Clothing Manufacture & Retail Sales

  • produced specialised clothing by hand

Silversmith

  • Designed and produced sterling silver jewellery.

Business Management

  • Increased customer satisfaction by providing personalised design consultations and recommendations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Participated actively in local community events, expanding brand visibility and credibility.
  • Established a loyal customer base by providing personalised attention and personal service.
  • Enhanced reputation by consistently delivering exceptional service quality to customers.


Holistic Therapist & Counsellor

Self-employed (mostly At Gympie Yoga Centre)
03.2005 - 11.2007
  • Enhanced client well-being by providing personalised holistic therapy sessions tailored to individual needs.
  • Integrated multiple modalities such as QBI healing technique, Access Bars, ISET, Bach Flower remedies, meditation and clairvoyance into client treatments for a comprehensive therapeutic experience.
  • Light receptionist duties: answering the phone, taking bookings for the centre, answering enquiries, cash handling.

Retail Owner for Metaphysical Shop

Self-employed
11.1995 - 10.2000
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Maintained customer satisfaction by providing excellent customer service.
  • Operated register.

Radiology Typist & Receptionist

X-Ray Westmead
03.1990 - 10.1995
  • Typed medical reports by using a dictaphone.
  • Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
  • Reduced errors in typed materials with thorough proofreading skills and attention to detail.
  • Maintained high-quality output under pressure.
  • Collaborated with team members to complete projects on time, ensuring high-quality work.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Radiology Typist & Receptionist

Burwood X-Ray
02.1985 - 03.1990
  • Typed medical reports by using a dictaphone.
  • Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
  • Reduced errors in typed materials with thorough proofreading skills and attention to detail.
  • Maintained high-quality output under pressure.
  • Collaborated with team members to complete projects on time, ensuring high-quality work.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Education

PGDipEd -

University of The Sunshine Coast
Sunshine Coast, QLD
11.2012

Bachelor of Arts - English, Italian, Creative Writing

University of The Sunshine Coast
Sunshine Coast, QLD
11.2011

Skills

  • Front Desk Operations
  • Health and safety awareness
  • Emotional Support
  • Confidentiality and Privacy
  • Telephone Etiquette
  • Appointment Scheduling
  • Office Administration
  • Inventory Control
  • Cash Drawer Reconciliation

Timeline

NDIS Support Worker

Self-employed
07.2022 - 03.2024

Relief Teacher

Education Queensland
03.2017 - 12.2021

Foreign Language Teacher

Noosa Pengari Steiner School
01.2013 - 06.2019

Holistic Therapist & Counsellor

Self-employed (mostly At Gympie Yoga Centre)
03.2005 - 11.2007

Small Business Owner/Creator & Retailer

Self-employed Partnership
01.2000 - 11.2008

Retail Owner for Metaphysical Shop

Self-employed
11.1995 - 10.2000

Radiology Typist & Receptionist

X-Ray Westmead
03.1990 - 10.1995

Radiology Typist & Receptionist

Burwood X-Ray
02.1985 - 03.1990

PGDipEd -

University of The Sunshine Coast

Bachelor of Arts - English, Italian, Creative Writing

University of The Sunshine Coast
Deborah Clark