Deborah Jeffreys
Parkes,NSW
Summary
Dedicated and customer-focused retail professional with experience working within Australia Post, providing high-quality customer service in a busy and diverse retail environment. Skilled in communication, problem-solving, conflict resolution and processing a wide range of customer transactions accurately and efficiently.
Known for a friendly, empathetic and professional approach when assisting customers, including resolving complex enquiries and supporting customers with varying needs. Confident working independently and as part of a team, with a strong commitment to accuracy, confidentiality and delivering positive customer outcomes.
Overview
6
6
years of professional experience
Work History
Postal Service Officer
Australia Post
Parkes
12.2020 - Current
- Australia Post – Retail / Customer Service OfficerParkes NSW |December 2020-present
- Provide professional, friendly and efficient customer service in a busy Australia Post retail environment.
- Assist customers with a broad range of postal, parcel and retail enquiries.
- Process customer transactions accurately while maintaining attention to detail and compliance with procedures.
- Resolve complex customer enquiries by listening carefully, identifying the issue and finding appropriate solutions.
- Handle challenging customer interactions with empathy, patience and professionalism.
- Use strong communication and conflict-resolution skills to de-escalate difficult situations and achieve positive outcomes.
- Process payments and manage cash accurately in accordance with workplace procedures.
- Assist customers with mailing, postage, parcel and delivery-related services.
- Explain products, services, processes and requirements clearly to customers.
- Maintain confidentiality when handling customer information and documentation.
- Work collaboratively with colleagues to ensure the smooth operation of the retail outlet.
- Prioritise competing tasks while maintaining a high standard of customer service.
- Adapt quickly to changing priorities, systems and customer requirements.
- Maintain a clean, organised and welcoming retail environment.
- Follow Australia Post policies, procedures, security requirements and workplace standards.
Education
Certificate III - Retail Administration
TAFE NSW
02.2010 - 06.2010
Palm Beach Currumbin High School
Palm Beach, QLDSkills
- Australia Post retail operations
- Mail and parcel services
- Processing customer transactions accurately
- Point-of-sale systems and technology
- Cash handling and balancing
- Identity and documentation requirements
- Resolving complex customer enquiries
- Conflict resolution and de-escalation
- Problem-solving and decision-making
- Maintaining customer confidentiality
- Exceptional customer service and communication
- Attention to detail
- Time management and organisation
- Working effectively under pressure
- Teamwork and collaboration
- Empathy and active listening
Timeline
Postal Service Officer
Australia Post
12.2020 - Current
Certificate III - Retail Administration
TAFE NSW
02.2010 - 06.2010
Palm Beach Currumbin High School