Deborah Pollett
Wishart,Q
Summary
- It is my aim to be a productive member of society by using my skills, knowledge and experience as public servant effectively in management positions. I believe that my skills and experience demonstrate my ability to:
- Work successfully within a diverse and complex team environment;
- Provide client-focused services;
- Lead projects to achieve strategic and operational outcomes;
- Encourage team members to collaborate in order to develop innovative solutions to problems; and
- Demonstrate accountability for the delivery of effective and efficient outputs.
with strong background exceeding customer expectations by training, coaching and leading team. Trained and mentored Payroll Recovery Services to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests. Business Lead with strong background exceeding customer expectations by training, coaching and leading team. Trained and mentored [Number] [Job title]s to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AO6 Service Leader, Payroll Recovery Services
Payroll Services, Payroll Portfolio, Queensland Health
04.2014 - Current
- Managed the recovery of overpayments by delivering quality client-focused services
- Developed and established a permanent structure for the unit
- Built relationships with key stakeholders and provided advice and leadership on issues relevant to the delivery of payroll services.
NWHHS Business Lead
Integrated Workforce Management Project
Mount Isa
05.2019 - 09.2019
- Collaboratively worked with the IWFM business implementation team to support NWHHS wide implementation of myHR
- Managed effective relationships with key stakeholders and the Business Implementation Team
- Acted as the key contact for local matters and ensured that local and project risks, issues, and concerns were addressed.
Principal Consultant Payroll, Governance, Recruitment and Corporate Training
Workforce Services, Metro South Health
10.2015 - 07.2017
- Provided strategic advice and assistance on matters relating to Payroll Services and Workforce Services
- Managed projects and conducted training
- Presented and contributed specialist advice to committees, teams, and forums
- Managed external relationships to promote or facilitate the services.
AO6 Service Manager ERP Team
ERP Project, Queensland Health
11.2013 - 03.2014
- Managed and supervised the ERP Team
- Liaised with stakeholders in the QH payroll environment
- Developed and implemented training, change, and communication strategies
- Participated in payroll-related projects and provided systems and business process support to payroll staff.
AO6 Senior Project Officer ERP
ERP Project, Queensland Health
08.2012 - 11.2013
- Liaised with stakeholders in the QH payroll environment
- Developed and implemented training, change, and communication strategies
- Participated in payroll-related projects and provided systems and business process support to payroll staff.
Senior Project Officer, Payroll Analysis Unit
Queensland Health Shared Services Partner
05.2011 - 08.2012
- Developed business processes for the recovery of overpayments
- Coordinated and developed business processes within projects
- Utilized corporate information systems for work tasks and reporting
- Participated in forums to improve business processes and requirements.
Senior Project Officer, Business Change Team, HR Transactional Services
Queensland Health Shared Services Partner
04.2010 - 05.2011
- Completed transitional payments from the changeover from LATTICE to SAP
- Implemented the process of the workforce review project
- Completed LATTICE back processes and trained staff in transitional pay processes
- Participated in forums to improve business processes and requirements.
AO4 Team Leader
Queensland Health Shared Services Partner
02.2008 - 04.2010
- Supervised and managed a team of Payroll Officers
- Ensured accurate data entry and compliance with employment conditions
- Liaised with HR to ensure accurate interpretation and payment of employee entitlements
- Provided payroll-related reports and support to management.
AO3 Payroll Officer
Queensland Health Shared Services Partner
06.2007 - 02.2008
- Performed payroll officer duties and relieved as AO4 Team Leader
- Ensured accurate data entry and compliance with employment conditions
- Liaised with HR and administration liaison officers
- Provided payroll-related reports and support to management.
Education
High School Diploma -
Somerville Hoeus
Brisbane, QLD11-1991
Queensland Health
Brisbane, QLDSkills
- Coaching and Mentoring
- Team Management
- Order Fulfillment
- Complaint resolution
- Report Preparation
- Customer service excellence
- Data Management
- Administrative Support
- Relationship Building
- Positive Reinforcement
- Attention to Detail
- Interpersonal Skills
- Activity Coordination
- Flexible Schedule
- Teamwork and Collaboration
Accomplishments
- Business Lead, NWHHS Integrated Workforce Management Project
- Service Leader Payroll Recovery Services
- Service Manager Central Separations
- Senior Project Officer within ERP Project Team which included a 'Thank you' morning tea with the Honourable Lawrence Springborg where he stated that this project exceeded any original expectations
- Senior Project Officer within the Transitional Payment Project where project expectations where exceeded.
Professional Development
- Supportive Leadership Program
- Prince 2 Overview
- Job Analysis and JEMS Evaluation
- Recruitment and Selection Panel Members
- Conflict Management
- Managing Mental Ill-Health
References
- Dylan Adams, Assistant Director, Courts and Tribunals Branch, Attorney-General's Department, Dylan.Adams@ag.gov.au, 0439 876 179
- Lyn Heffenden, Previous Senior Director, People & Culture, Payroll Portfolio, Queensland Health, on request, 0417 122 830
Certification
- Supportive Leadership Program
- Prince 2 Overview
- Job Analysis and JEMS Evaluation
- Recruitment and Selection Panel Members
- Conflict Management
- Managing Mental Health
Timeline
NWHHS Business Lead
Integrated Workforce Management Project
05.2019 - 09.2019
Principal Consultant Payroll, Governance, Recruitment and Corporate Training
Workforce Services, Metro South Health
10.2015 - 07.2017
AO6 Service Leader, Payroll Recovery Services
Payroll Services, Payroll Portfolio, Queensland Health
04.2014 - Current
AO6 Service Manager ERP Team
ERP Project, Queensland Health
11.2013 - 03.2014
AO6 Senior Project Officer ERP
ERP Project, Queensland Health
08.2012 - 11.2013
Senior Project Officer, Payroll Analysis Unit
Queensland Health Shared Services Partner
05.2011 - 08.2012
Senior Project Officer, Business Change Team, HR Transactional Services
Queensland Health Shared Services Partner
04.2010 - 05.2011
AO4 Team Leader
Queensland Health Shared Services Partner
02.2008 - 04.2010
AO3 Payroll Officer
Queensland Health Shared Services Partner
06.2007 - 02.2008
High School Diploma -
Somerville Hoeus
Queensland Health
- Supportive Leadership Program
- Prince 2 Overview
- Job Analysis and JEMS Evaluation
- Recruitment and Selection Panel Members
- Conflict Management
- Managing Mental Health
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