Summary
Overview
Work History
Education
Skills
References
Timeline
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Debra Wills

Saint Arnaud,VIC

Summary

Proven track record in enhancing financial processes and customer satisfaction at Redline Engineering Pty Ltd, showcasing expertise in accounts payable and accounts receivable management and exceptional problem-solving abilities. Implemented innovative solutions, leading to significant productivity improvements. Skilled in financial reporting and fostering teamwork, adept at multitasking and adapting to new challenges.

Overview

12
12
years of professional experience

Work History

Accounts & Administration

Redline Engineering Pty Ltd
04.2019 - 04.2024
  • Maintained strong vendor relationships through timely payments, effective communication, and proactive issue resolution.
  • Increased efficiency in accounts receivable management by creating an organised system for tracking incoming payments and issuing timely reminders to clients.
  • Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
  • Supported audit preparations by organising financial documents, ensuring proper record-keeping, and addressing auditor inquiries promptly.
  • Ensured accurate and timely payroll processing with strict adherence to company policies and government regulations.
  • Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
  • Improved cash flow management by closely monitoring outstanding invoices and implementing prompt collection strategies.
  • Assisted in implementation of new accounting software solutions to improve overall department productivity levels while reducing manual tasks prone to errors.
  • Enhanced internal controls by recommending improvements to existing policies, procedures, and documentation protocols within Accounts Administration department.
  • Collaborated effectively with cross-functional teams on various projects requiring financial input or expertise for successful completion.
  • Monitored daily tracking of open opportunities and compliance items.
  • Reviewed incoming compliance items for conformity with governing documents.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Utilised financial software to prepare consolidated financial statements.

Senior Technical Support Specialist

ECI Solutions (M1)
12.2011 - 04.2019
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Supported sales efforts by delivering engaging product demonstrations that showcased the benefits of adopting our technology solutions.
  • Led successful efforts to migrate company systems onto more efficient platforms for improved performance and scalability.
  • Mentored junior technicians, helping them develop their problem-solving skills and technical expertise.
  • Enhanced team productivity through regular training sessions on new technologies and industry best practices.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Held online software training in Accounts Payable, Accounts Receivable and Payroll for M1 software.

Education

Bachelor of Science - Certificate IV in Bookkeeping

Total Business Services & Training
Melbourne, VIC
06.2017

Skills

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Invoice Processing
  • Payroll Administration
  • Tax Compliance
  • Expense Tracking
  • Credit Control
  • Customer Service
  • Time Management
  • Process Implementation
  • Financial Reporting
  • Liaise with external Accountant

References

Ken Stuart - Director - Redline Engineering

0418 223 333


Adam Burt - Sales Engineer - Redline Engineering

03 9580 0288


Jo Shaw - Account & Administration - General Pneumatics: sister company to Redline Engineering

03 9580 1811

Timeline

Accounts & Administration

Redline Engineering Pty Ltd
04.2019 - 04.2024

Senior Technical Support Specialist

ECI Solutions (M1)
12.2011 - 04.2019

Bachelor of Science - Certificate IV in Bookkeeping

Total Business Services & Training

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Debra Wills