Decilyn Ngoho
Paddington,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Commis Waiter
Rockpool Dining Group
Sydney, NSW
11.2021 - Current
- Checked with customers to ensure that they were enjoying their meals and attended to any special requests or needs.
- Responded promptly to customer inquiries or requests for information related to restaurant services or products.
- Collaborated with other team members in order to provide exceptional customer service experiences.
- Maintained a professional appearance at all times by adhering to dress code guidelines set by management.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Informed guests of daily specials in an engaging manner while providing prompt service according to established standards.
Room Attendant
Skye Suites
Sydney, NSW
03.2020 - 10.2021
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Bachelor of Business - Hotel Management
Southern Cross University
Sydney, NSW08-2022
Skills
- Guest Relations
- Salesmanship
- Promotional skills
- Customer Service
- Guest room confidentiality
- Work Prioritization
- Teamwork
- Positive and professional
- POS operation
- Serving expertise
References
References available upon request.
Timeline
Commis Waiter
Rockpool Dining Group
11.2021 - Current
Room Attendant
Skye Suites
03.2020 - 10.2021
Bachelor of Business - Hotel Management
Southern Cross University
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