Dee BECK

• Managed Clients with complex needs.
• Learned company policies and procedures to provide accurate information.
• Engaged with Outside agency's through multiple communication channels for support.
• Documented customer interactions in CRM system for effective follow-up.
• Benefit grants (sole parent , low income family's , job seekers
• Collaborated with team members to enhance service delivery processes.
• Granted Emergency housing and housing support
• Participated in training sessions to develop products and services .
• Adapted quickly to changing situations and customer needs during peak times.
• Enhanced Client satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Completed data entry to record call notes, suggestions and questions.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Operated optical equipment for lens fabrication and adjustments, ensuring precision in measurements.
• Conducted quality control inspections on finished products to guarantee adherence to specifications.
• Collaborated with optometrists to interpret prescriptions and provide tailored solutions for patients.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
• Established a welcoming environment for patients by maintaining a professional appearance and demeanour throughout each workday.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Referees

Leeanne Handsen Office manager 0064 2108911510 NZ

Winz Office Manager

Henry Ammsym Director Specsavers Whakatane

0064274499285

Craig Mcghie Winz Manager 0064 272958114.

Craig Mcghie Winz Manager Whakatane