Deearn Lock
Seaford,VIC
Summary
Proven Field Representative and Paint Expert with a track record of fostering customer loyalty and exceeding performance targets at Retail Select and Bunnings Warehouse. Demonstrates a goal-oriented mindset and exceptional customer relations, excelling in growth planning and team building. Achieved significant business growth through strategic sales training and relationship-building skills.
Passion for customer service to transition into a sales role and contribute to business growth.
Overview
5
5
years of professional experience
Work History
Field Representative
Retail Select- Dulux Group
04.2023 - Current
- Established strong relationships with customers, fostering trust and loyalty for ongoing business growth.
- Maintained expectations for merchandising standards, kept stock on shelf and promotional ends faced up, tidy and full
- Worked closely with Dulux and Cabot’s assisting with Kitchen nights, Trade expos, Bunnings road show and brand ambassador work on weekends
- Completed the Cadet program where I completed all sales training in person and modules so I could assist in relief roles.
- Worked closely with Cabot’s and Selleys joining the sales team for ride along days where I spent my time learning and understanding the trade business
- Completed a six week secondment with the Cabot’s sales team where I worked closely with trade and retail looking after key accounts.
- Completed a four month secondment with the Selleys sales team where I worked closely with trade and retail developing my skills in relationship building, data usage and supporting key accounts
- Organised and ran training courses with customers for our promotional campaigns providing them with product knowledge including brush outs, samples and displays
- Completed full day training where I assisted new colleagues with apps, safety and product knowledge
Paint Expert
Bunnings Warehouse
08.2020 - 04.2023
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Worked closely with different brands organising promotional end set ups.
- Quickly learned new skills and techniques that were applied to daily tasks
- Offered efficient and friendly service to customers
- Built strong relationships with team members where I offered advice and knowledge to maintain a healthy working environment
- Assisted in training new team members in aisle and practical
- Ensured safety standards were met while working on ladders and machinery
Education
Patterson River Secondary College
Carrum, VIC10.2021
Skills
- Goal-oriented mindset
- Customer relations
- Growth planning
- Sales
- Flexible and adaptable
- Decision making
- Team building
- Problem solving
Timeline
Field Representative
Retail Select- Dulux Group
04.2023 - Current
Paint Expert
Bunnings Warehouse
08.2020 - 04.2023
Patterson River Secondary College
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