Deng James Mangr
Springvale South,VIC
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
MUFG Pension & Market Services
02.2022 - Current
- Delivered timely and precise information to customers through efficient call handling
- Maintained detailed records of customer interactions, transactions, feedback, and complaints, ensuring all communications are logged accurately for future reference
- Handled requests related to employers, pensioners and members
- Educated customers on products and services offered by the company.
Insurance Claims Consultant
MUFG
01.2025 - 05.2025
- Facilitated claim submissions for disability and death cases.
- Ensured timely service delivery according to requirements.
- Collaborated with case managers to deliver effective solutions to members.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
Formwork Stripper
Untied AES Stripping
08.2021 - 01.2022
- Cleaned and prepared construction sites prior to the start of a job
- Used safe working practices at all times, and adhered to company guidelines
- Worked within teams to achieve success on several building projects, including commercial and residential structures
Fresh/Bakery Team Member
Woolworths Group
02.2020 - 07.2021
- Accurately picked customer orders to be delivered promptly
- Trained 3 new team members in department procedures and practices that increased sales by 20%
- Conducted spot inspections of product to ensure freshness
- Provided superior customer service to clients by addressing all questions and concerns
- Restocked shelves to ensure accurate supply of products for customers
Factory Hand
Cement Australia
02.2019 - 08.2019
- Hand stacking pallets with cement product in a conscientious and accurate manner
- Operated around heavy machinery safely
- Consistently achieved company KPI's
- Sound knowledge of OHS practices
Picker and Packer
Pacific Brands
11.2018 - 02.2019
- Accurately picked and packed with an RF scanner towards KPI's of 40 boxes per hour
- Recorded all stock which was picked
- Retrieved goods from specific areas within the warehouse
Laboratory Technician
Bureau Veritas
11.2017 - 01.2018
- Operated heavy machinery to crush ore material
- Safely handled chemical waste (i.e asbestos)
- Prepared mining samples to be processed for large clients
Customer Service Team Member
KFC
04.2015 - 05.2016
- Provided timely and effective customer service during front counter role
- Conducted spot/restaurant maintenance to uphold cleanliness standards
- Regularly handled cash/EFTPOS transactions
- Counted store stock & company revenue stored in the till/register
Education
Bachelor of Business - Finance - Business
Swinburne University
12-2026
Diploma of Legal Practice - Law
Victoria University
11-2018
Victorian Certificate of Education - Secondary Education
Catholic Regional College Sydenham
12.2016
Skills
- Customer support
- Complaint handling
- Data entry
- SAAS Software
- Administrative support
- Disability/Death claims submissions
- Critical thinking
- Customer education
- Live chat support
- Attention to detail
- Equipment operation
- Documentation and reporting
- Tracking complaints
Certification
- Vic Drivers Licence, VIC Roads, 11/10/24
- Vic Construction Induction White Card, WorkSafe, Current
- Evidence of Full Covid-19 Vaccination, Current
- Responsible Service of Alcohol Certificate, Current
References
References available upon request.
Timeline
Insurance Claims Consultant
MUFG
01.2025 - 05.2025
Customer Service Officer
MUFG Pension & Market Services
02.2022 - Current
Formwork Stripper
Untied AES Stripping
08.2021 - 01.2022
Fresh/Bakery Team Member
Woolworths Group
02.2020 - 07.2021
Factory Hand
Cement Australia
02.2019 - 08.2019
Picker and Packer
Pacific Brands
11.2018 - 02.2019
Laboratory Technician
Bureau Veritas
11.2017 - 01.2018
Customer Service Team Member
KFC
04.2015 - 05.2016
Bachelor of Business - Finance - Business
Swinburne University
Diploma of Legal Practice - Law
Victoria University
Victorian Certificate of Education - Secondary Education
Catholic Regional College Sydenham
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