Denise Willoughby
Sunshine Bay,NSW
Summary
Results-driven operations manager with over 10 years of experience in hospitality. Proven ability to enhance customer satisfaction and streamline processes, driving efficiency and profitability.
Overview
29
29
years of professional experience
6
6
Certifications
Work History
Caravan Park Owner
Cooma Snowy Mountains Tourist Park
Cooma
12.2015 - 12.2025
- Oversaw daily operations of tourist park and accommodation services to ensure efficiency.
- Supervised staff, maintaining high standards of customer service.
- Developed marketing strategies to enhance tourism in Snowy Mountains region.
- Coordinated maintenance of park facilities and amenities for optimal visitor experience.
- Implemented reservation systems to streamline booking processes.
- Established vendor partnerships for necessary supplies and services.
- Trained new employees on customer service protocols and operational procedures.
- Managed financial operations, including budgeting and expense tracking.
- Managed inventory of cleaning supplies and equipment maintenance.
- Developed cleaning schedules to ensure timely completion of tasks.
- Maintained landscaping by mowing, trimming, and planting various flora.
- Operated equipment like lawnmowers, blowers, and trimmers for efficient maintenance.
- Cleared debris from pathways and outdoor areas to ensure safety and cleanliness.
- Responded to emergency maintenance requests as needed.
- Completed day-to-day duties accurately and efficiently.
- Performed routine maintenance tasks such as painting, plumbing repairs.
- Performed minor maintenance tasks such as replacing lightbulbs or plumbing repairs.
- Performed minor plumbing repairs such as unclogging toilets and sinks.
- Coordinated appointment scheduling for clients and staff members.
- Answered phone calls promptly and directed inquiries to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed daily operations and logistics to ensure smooth business functionality.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Resolved conflicts between employees or customers in a timely manner.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Senior sales assistant
One stop cake Decorating
Penrith
05.2011 - 12.2015
- Assisted customers in selecting cake decorating supplies and tools.
- Maintained inventory levels and organized stock for easy access.
- Provided expert advice on decorating techniques and product usage.
- Coordinated special orders and customized requests for clients.
- Trained new staff on product knowledge and customer service protocols.
- Managed cash register operations during peak sales periods.
- Developed engaging displays to showcase seasonal products effectively.
- Collaborated with suppliers to ensure timely delivery of materials.
- Planned store layout design based on product categories, pricing structures and promotional offers.
- Organized promotional events such as trade shows, seminars, exhibitions.
- Managed inventory levels of products to ensure availability when needed by customers.
Dental Assistant
Smith street Dental Surgery
South Penrith
03.1997 - 12.2015
- Assisted dentists during procedures to ensure efficient workflow and patient comfort.
- Maintained sterilization of instruments and adherence to safety protocols.
- Prepared treatment rooms with necessary equipment and materials for procedures.
- Managed patient records and scheduling using dental practice management software.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with the dental team to enhance patient experience and satisfaction.
- Provided support in administrative tasks, including billing and insurance processing.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Skills
- Operational management
- Staff supervision
- Marketing strategy
- Financial administration
- Customer experience
- Vendor relations
- Employee training
- Inventory management
- Team leadership
- Conflict resolution
Certification
RCG
Timeline
Caravan Park Owner
Cooma Snowy Mountains Tourist Park
12.2015 - 12.2025
Senior sales assistant
One stop cake Decorating
05.2011 - 12.2015
Dental Assistant
Smith street Dental Surgery
03.1997 - 12.2015