Wendy Maher
Atkinsons Dam,QLD
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Caravan Park Owner Proprietor
Atkinson Dam Holiday Park
05.2014 - 06.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
Owner Operator of Cleaning Business
Better Deal Cleaning Mining & Civil Services P/L
03.2000 - 06.2019
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Lismore High School
Lismore, NSW12.1982
Skills
- Business Management & Administration
- Small Business Operations
- Customer Relations
- Business Development
- Quality Management Systems
- Operations Management
- Bookkeeping
- Accounting Management
Timeline
Caravan Park Owner Proprietor
Atkinson Dam Holiday Park
05.2014 - 06.2024
Owner Operator of Cleaning Business
Better Deal Cleaning Mining & Civil Services P/L
03.2000 - 06.2019
High School Diploma -
Lismore High School
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