Dersima Avci
Pascoe Vale,VIC
Summary
A highly adaptable individual with a background in cybersecurity, technology, and customer service. Passionate about staying on top of tech trends while also having a strong interest in fashion and music. Experienced in providing excellent customer support, with the ability to thrive in diverse environments and quickly adjust to new challenges. Known for strong problem solving skills and a keen eye for detail, bringing a well rounded skill set to any role.
Overview
2
2
years of professional experience
Work History
Front End Staff Member
Woolworths
Morley, WA || Maribyrnong, VIC
04.2023 - 10.2024
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelors - Cyber Security
La Trobe University
Melbourne, VIC11-2027
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Data entry
- Excel Knowledge
- Cash handling
- Schedule coordination
- File management
- Advanced softwarre knowledge
Languages
Turkish
English
Timeline
Front End Staff Member
Woolworths
04.2023 - 10.2024
Bachelors - Cyber Security
La Trobe University