Hi, I’m
Risa Kitahara
Summary
Highly-motivated professional hospitality worker with ensuring seamless service even during peak times and desire to take on new challenges. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Also, hardworking employee with exceptional adaptability, multitasking and quickly mastering new skills.
Overview
9
years of professional experience
1
Certification
Work History
Bespoke Kitchen
Front of House Staff Member
12.2024 - 06.2025
Job overview
- Demonstrated adaptability during peak business hours by effectively multitasking and prioritizing duties accordingly under pressure.
- Achieved high levels of customer retention through quickly consistent delivery of delicious, visually appealing beverages.
- Helped guests at tables when in need of assistance by taking additional orders and knowledgeably answering questions about food.
Flame Bar & Grill
Restaurant Runner
12.2024 - 06.2025
Job overview
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed under pressure.
Ajisen ramen
RESTAURANT TEAM MEMBER
08.2024 - 11.2024
Job overview
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Performed cashiering duties accurately including taking orders, handling payments, making change.
- Answered telephones to take reservations or to-go orders.
Hoshino Resorts
FOOD AND BEVERAGE MANAGER/Front Desk Receptionist
06.2020 - 06.2024
Job overview
- Managed employee work schedule, keeping daily shifts properly staffed.
- Talked with dissatisfied customers to assist working employees and improve customer experience.
- Provided assistance to employees during busy hours to deliver quality service to customers.
Tony Roma
RESTAURANT SERVER
05.2019 - 03.2020
Job overview
- Memorized menu to help diners make informed meal choices.
- Fostered positive working relationships with fellow servers, bartenders, chefs and hostesses.
Benitora gyozabou
RESTAURANT SERVER
05.2016 - 07.2018
Job overview
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Education
Kanda University of International StudiesJapan
from English Language And Literature
03.2020
Skills
- Multitasking and adaptable
- Strong teamwork
- Wine service
- Customer interaction
- Problem-solving aptitude
- Menu memorization
- Stock management
Certification
Driver licence
Timeline
Front of House Staff Member
Bespoke Kitchen
12.2024 - 06.2025
Restaurant Runner
Flame Bar & Grill
12.2024 - 06.2025
RESTAURANT TEAM MEMBER
Ajisen ramen
08.2024 - 11.2024
FOOD AND BEVERAGE MANAGER/Front Desk Receptionist
Hoshino Resorts
06.2020 - 06.2024
RESTAURANT SERVER
Tony Roma
05.2019 - 03.2020
RESTAURANT SERVER
Benitora gyozabou
05.2016 - 07.2018
Kanda University of International Studies
from English Language And Literature
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