Devang Patel
Parafield Gardens,SA
Summary
Dynamic NDIS Plan Manager and System Support Officer with a proven track record at My Life My Way and Solutes Business Pvt Ltd. Excelled in customer service and remote support, enhancing customer satisfaction and system performance. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
NDIS Plan Manager
My Life My Way
10.2022 - Current
- Communicate with participants, support coordinator and NDIS representative to resolve participant's problems.
- Budget report making and informing all stack holders.
- Schedule fortnight meeting and providing solution of problem and clear all the agendas.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Doing administrative task and minimize administrative work load.
- Controlled costs to keep funds within budget.
System Support Officer
Solutes Business Pvt Ltd.
07.2020 - 08.2022
- Assisted in the successful migration of legacy systems to new platforms without any disruption to users or business operations.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Troubleshot network communication, software and user account trouble calls.
- Created and maintained tips and solutions database to assist employees in solving common issues.
- Optimized system performance, maintaining both hardware and software components regularly.
- Performed electrical safety checks on computer equipment to prevent electric shocks, burns and fires.
Education
Master of Science - Information Technology
Federation University Australia
Adelaide, SA12-2020
Skills
- Customer service
- Remote support
- Team leadership
- Time management
- Help desk support
- Verbal and written communication
- Complex Problem-solving
- Staff training and develo
- Staff training and development
- Goal setting
- Strategic planning
- Operations management
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
NDIS Plan Manager
My Life My Way
10.2022 - Current
System Support Officer
Solutes Business Pvt Ltd.
07.2020 - 08.2022
Master of Science - Information Technology
Federation University Australia
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