Tenille White
Perth
Summary
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Diligent administration assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills while providing top tier service to all clients.
Overview
7
7
years of professional experience
Work History
NDIS plan manager
Plan management Perth
05.2024 - Current
- Manage NDIS participant budgets and claims whilst ensuring compliance with regulatory frameworks and delivering exceptional client service outcomes
- Onboarding new clients and shutting accounts for old clients
- Handles client communications on both email and call always providing the best service possible
- checking invoices and formatting documents
- Process and analyse financial claims, maintain accurate documentation, and implement efficient payment systems for NDIS participants
- Partner with support coordinators and service providers to optimise plan utilisation and enhance participant experience
- Monitor and reconcile participant budgets, identify spending patterns, and provide strategic guidance for sustainable fund management
- Drive continuous improvement in processing workflows whilst maintaining high accuracy standards and participant satisfaction
- Lead cross-functional initiatives to enhance payment systems efficiency, resulting in improved claim processing times and participant satisfaction
Volunteering
Heart Kids
11.2023 - Current
- I have recently started volunteering for this organisation as this cause is near and dear to me
- I hope to excel and become a mentor at their yearly camps
Staff Services and Facilities Managment
Ernst & Young
05.2023 - 05.2024
- Company Overview Ernst and Young And TIMG, Perth, WA
- Coordinate legal document handling, ensuring accuracy and timely processing.
- Created office manuals and trained new staff.
- Manage client interactions, enhancing satisfaction through proactive communication
- Managed all incoming and outgoing mail including urgent couriers and ATO mail.
- Facilitate secure visitor access, maintaining a safe environment
- Handle correspondence, streamlining communication channels for efficiency
- Created staff passes and handled closing down staff accounts after they had resigned
- organised all stationary and extra equipment for events
- Handled everything in regards tp EOT facilities and lockers.
- Completed a variety or administration tasks
Private Nanny
Own Business
01.2018 - 12.2023
- Coordinated successful fundraisers, boosting community engagement and resource availability
- Led weekly community breakfasts, fostering inclusivity and strengthening local support networks
- Facilitated meetings with council, enhancing strategic planning and community collaboration
- Managed volunteer team meetings, driving idea sharing and operational efficiency
Au Pair
Private Client
01.2023 - 05.2023
- Prepare nutritious meals for children, ensuring dietary needs are met
- Coordinate household tasks like laundry and meal prep
- Establish daily routines for children's stability and growth
- Create engaging activities to foster children's development
- Communicate with parents about children's progress and concerns
Administrator and Book Keeping
Pristine Clean
08.2021 - 01.2022
- Streamlined administrative processes, enhancing efficiency and accuracy across operations
- Oversaw social media management, boosting online engagement and brand visibility
- Crafted impactful company slogans and logos, strengthening brand identity
- Coordinated company bookings and inquiries, ensuring seamless client interactions
- Managed billing and tax, maintaining financial accuracy and compliance
Education Assistant
Margaret River Child Care Centre
04.2021 - 07.2021
- Supported teachers in managing classrooms, enhancing student engagement and learning outcomes
- Participated in training sessions, improving skills and knowledge in educational practices
- Recorded student behaviors for teacher insights, aiding in targeted interventions
- Provided individualized support to students, fostering academic and emotional growth
- Assisted in classroom activities, ensuring a safe and structured learning environment
Education
Associate of Applied Science -
North Metropolitan TAFE
Perth, WACertificate IV - Community Services
North Metropolitan TAFE
Perth, WA07-2025
Certificate IV - Legal Services
North Metropolitan TAFE
Perth, WA12.2022
Skills
- Legal Documentation
- Customer Service
- Administrative Support
- Social Media Management
- Bookkeeping
- Team Collaboration
- Communication
- Team leadership
- Organisation
- Customer service
- Time Management
- Staff training and development
- Document Filing
- Task delegation
- Client Relations
- Goal setting
Personal Information
Title: Administrative Assistant
Awards
Volunteer of the year - Southwest region, Youngest nominee and winner of the South West's Volunteer Of The Year Award (2019) through the Shire of Augusta-Margaret River
Volunteer Experience
- Heart Kids, Currently volunteering with aspiration to become a mentor at yearly camps
- Just Homes Margaret River And YAC, Organized fundraisers and community breakfast programs, conducted weekly meetings with volunteer teams and staff, collaborated with community council
Timeline
NDIS plan manager
Plan management Perth
05.2024 - Current
Volunteering
Heart Kids
11.2023 - Current
Staff Services and Facilities Managment
Ernst & Young
05.2023 - 05.2024
Au Pair
Private Client
01.2023 - 05.2023
Administrator and Book Keeping
Pristine Clean
08.2021 - 01.2022
Education Assistant
Margaret River Child Care Centre
04.2021 - 07.2021
Private Nanny
Own Business
01.2018 - 12.2023
Certificate IV - Legal Services
North Metropolitan TAFE
Associate of Applied Science -
North Metropolitan TAFE
Certificate IV - Community Services
North Metropolitan TAFE
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