Devon Wicks

General Duties: Open and Close of bar and venue, Stocktake, Bar and back-bar cleanliness, organisation and flow, Training of staff, Intox, incident and RSA procedures, cash handling and POS system use, preparation of beverages.

• Diligently performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Swiftly communicated and resolved patron dissatisfactions, venue and bar problems to ensure smooth operations for both business and customer interests.
• Consistently developed a strong rapport with patrons, resulting in repeat business, increased loyalty and good customer reviews.
• Trained new bartenders on drink recipes, mixing techniques, customer service skills and bar flow to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

General Duties: Preparation of beverages, management of bar close and open, upkeep of venue cleanliness, training of staff, relay of food orders for bistro, processing payments using POS system.

• Developed a loyal clientele through personalised, engaged and swift customer service.
• Diligently followed RSA procedures to prevent excessive guest intoxication.
• Efficiently prepared alcoholic and non-alcoholic beverages according to venue standards and customer's personal satisfaction.
• Upsold new and usual menu items to customers to maximise profits through relation profiling of customers and menu items.
• Appropriately handled customer, team and business needs as head bartender regularly while avoiding unnecessary delays thus upkeeping steady flow of bar and food service.

General Duties: Picking and packing of stock, inventory receiving, organisation of stock, stocktake, unloading containers and delivery trucks, daily operation of warehouse equipments.

• Prepared orders for shipment by picking, packing and labelling merchandise efficiently to consistently hit personal and team targets.
• Maintained a safe work environment with precision by adhering to safety protocols, regularly inspecting warehouse equipment and space and routine communication with co-workers.
• Accelerated order processing times during peak periods by encouragement of team motivation and precision to exceed our usual daily targets.

General Duties;

Ensuring open-lines of communication of all principle contractors, invoicing and quoting to principle contractors, filing and recording day-to-day running data, calendar management.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, actively communicating concerns effectively, and building strong relationships with companies such as TDV, Plan Group and Urban Group.
• Optimized calendar management for directors and sub-contractors by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined quotes and invoice processing procedures to ensure timely payment and receivals of/from contractors while minimizing errors in financial records.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Facilitated toolbox meetings by organising regular ensembles, encouraging team motivation of job progress and upkeep of safety procedures on site

General Duties;

Cleanliness of cabins and amenities, handling bookings, register and phone calls, training of staff, reaching daily quotas.

• Ensuring absolute cleanliness and attention to every detail needed to provide a spotless finish to cabins and amenities for customer safety and satisfaction.
• Consistent fulfillment of daily work quotas under strict time pressure.
• Exceeding customer expectations through expert time and problem management and housekeeping abilities.
• Efficient and quick use of register and phone lines to ensure patron satisfaction.