Diana Chell Punla
Merrylands,NSW
Summary
Accomplished Shift Supervisor with a proven track record at Pappa Flock, excelling in employee training and customer satisfaction enhancement. Demonstrates a strong ability to resolve conflicts and improve workplace safety, showcasing hardworking and customer-oriented attributes. Achieved significant improvements in team efficiency and service quality without compromising flexibility and punctuality.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Shift Supervisor
Pappa Flock
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced
- Responded to and resolved customer questions and concerns.
Student Chef
Taronga Zoo Sydney, NSW
05.2024 - 07.2024
- Developed excellent time management skills through efficient prioritization of tasks under pressure without compromising quality or presentation standards.
- Improved dish consistency with skillful application of flavor balancing techniques and precise measurements during recipe execution.
Waitress
Volcanoes Steak House
07.2023 - 09.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Team Member
Jin Sushi
03.2023 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Diploma of Hospitality Management -
Queensford College
Parramatta, NSW05.2025
Certificate IV of Kitchen Management -
Queensford College
Parramatta, NSW 01.2024 - 05.2025
Hotel Restaurant Services -
Bulacan Polytechnic College
Philippines 05.2017
Skills
Positive Attitude Maintaining an upbeat demeanour to create a welcoming atmosphere
Multitasking Managing multiple tasks effectively without losing focus on priorities
Sales Skills Upselling services and products to enhance guest experience and increase revenue
Flexible and Punctual
Hardworking
Time management
Timeline
Student Chef
Taronga Zoo Sydney, NSW
05.2024 - 07.2024
Certificate IV of Kitchen Management -
Queensford College
01.2024 - 05.2025
Waitress
Volcanoes Steak House
07.2023 - 09.2023
Team Member
Jin Sushi
03.2023 - 04.2023
Shift Supervisor
Pappa Flock
02.2023 - Current
Diploma of Hospitality Management -
Queensford College
Hotel Restaurant Services -
Bulacan Polytechnic College
Similar Profiles
Isabela Lima BustamanteIsabela Lima Bustamante
Team Member (Part-time) at Pappa FlockTeam Member (Part-time) at Pappa Flock
JAMES ANDREWSJAMES ANDREWS
Customer Service Cashier at Pappa Flock PTY LTDCustomer Service Cashier at Pappa Flock PTY LTD
SIDDHARTH RANTASIDDHARTH RANTA
Operations Manager at Pappa HospitalityOperations Manager at Pappa Hospitality