Diane Shipley
Summary
Astute property management professional with a significant background in leasing. Offering almost 30 years of experience, with a solid history in different types of real estate. Expertise in contract and lease negotiation, tenant application review, rent collection and payment management. With the flexibility to step into new roles and make immediate positive impacts on business success. Excellent organisational, analytical, and relationship-building strengths.
Overview
33
33
years of professional experience
Work History
Sales Associate
Stone Real Estate
03.2024 - Current
- Conducts comprehensive market analysis to provide accurate property valuations and pricing recommendations.
- Contributes to team success by supporting colleagues when additional expertise is required.
- Negotiates for clients, leading to successful transactions and high levels of client satisfaction.
Head of Property Management
Harbourline/ Stone Real Estate
01.2014 - 02.2024
- Supervised property managers and other staff in legal requirements, operating procedures and best practices.
- Maintained comprehensive knowledge of local rental market trends, advising clients on competitive pricing strategies.
- Oversaw property management operations e.g. ensuring timely repairs and maintenance
- Ensured compliance with regulations governing property management , landlord responsibilities and tenant rights.
- Represented Landlords at NCAT proceedings
- Provided excellent customer service, building positive relationships with landlords and tenants
- Managed approximately 250 houses and apartments with an average rent of $850 per week.
Property Manager
Trading Places
01.2010 - 11.2012
- Building and maintaining positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring processes were compliant
- Monitored market trends closely, adjusting rental rates accordingly
Receptionist and Property Management Assistant
McConnell Bourne
03.2009 - 12.2009
Property Manager
LJ Hooker
07.2003 - 08.2005
Executive Leasing Agent
Realty Marketing
01.1998 - 07.1999
Property Manager
LJ Hooker
01.1992 - 02.1997
Education
Class 1 Real Estate Licence -
NSW Fair Trading
Skills
- Customer service and client management
- Teamwork and Collaboration
- Time Management
- Problem-solving skills and conflict resolution
- Relationship Building
- Excellent verbal and written communication
- Real Estate compliance
- Proficient in Real Estate information systems - RP Data, Agentbox, Realtair
- Skilled in Outlook, Microsoft Word and Excel
Timeline
Sales Associate
Stone Real Estate
03.2024 - Current
Head of Property Management
Harbourline/ Stone Real Estate
01.2014 - 02.2024
Property Manager
Trading Places
01.2010 - 11.2012
Receptionist and Property Management Assistant
McConnell Bourne
03.2009 - 12.2009
Property Manager
LJ Hooker
07.2003 - 08.2005
Executive Leasing Agent
Realty Marketing
01.1998 - 07.1999
Property Manager
LJ Hooker
01.1992 - 02.1997
Class 1 Real Estate Licence -
NSW Fair Trading
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