Helen Flugel
Bolton Point,NSW
Summary
Aged Care and Disability Professional with almost 13 years' experience effective and efficiently managing cline cases prioritizing the health, safety and wellbeing of all clients and staff whilst keeping a compassionate mind.
For my entire working career I have assisted, cared for, protected and been an advocate for vulnerable members of the community working in Aged Care and Disability and 19 years' serving as a Senior Constable for Tasmania Police.
Overview
30
30
years of professional experience
Work History
Assistant Care Manager
MyHomecare
06.2020 - 02.2023
- Arrange and attend new admissions and provide feedback where required for Home Care Package(HCP) and Commonwealth Home Support Clients (CHSP).
- Management of own care load of HCP L1, L2, L3 clients and CHSP clients and provide support to Care Manager as required.
- Liaise with Care Manager to complete weekly Rosters of 8 Team members, their client load and related issues and support as necessary.
- Notify Care Manager of any concerns regarding a Team members performance or incident involving a Team Member or Client. Arrange and/or undertake Skill Validation as directed.
- Active management of region when Care Manager is on leave.
- Assisted clients with daily living needs(personal care. social support & transport) during staff shortage.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Consulted with Care Manager/Regional manager to assess cases and plan strategies for enhancing care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Senior Constable of Police
Tasmania Police
05.2001 - 06.2020
- Confronted and resolved emergency and non-emergency situations.
- First response to call in's for emergency situations and calls for assistant across many areas including domestic violence, family disputes, critical incidents, deaths, traffic crashes.
- Managed crime scenes to protect personnel and preserve evidence.
- Dealing with conflict and prevent anti-social behavior.
- Communications and problems solving.
- Protected life and property through enforcement of regulations and laws.
- Investigate crimes that have been committed.
- Deal with people suffering mental health issues and people affected by drugs and/or alcohol.
- There are many "soft skills" that are required of a general police office such as:
- Talk to and assist vulnerable members of the community.
- Assist victims in their time of need, General interaction with the community members of diverse backgrounds,
- Build positive relationships with community groups and members
- Maintain legal database with 100 accuracy, integrity and confidentiality.
- Prepared and submitted incident reports regarding police activities and investigations.
- Court duties, completing legal documents and file along with and preparation of evidence in front of court.
Volunteer
Administration Officer - RSPCA
03.2019 - 05.2020
- Meet and greet customers who are entering site to potentially adopt and animal.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Database management for incoming and outgoing rescued animals.
- Advertised and marketing through various means to find forever homes for animals.
- Processing invoices and general administration skills.
- Assisted with special events and programs.
Residential Support Worker
Coastal Residential Service - Family Based Care
12.2000 - 05.2001
- Helped build important life skills such as cooking and cleaning.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Supervised residents within facility and on community outings.
- Monitored client medications and adherence to individual treatment plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Liaison Officer/Case Manager
West Coast Aged & Disability
01.1993 - 05.2001
- Participate in adoption, modification and interpretation and development of practices, procedures, and guideline's within a team,
- Plan and co-ordinate client services, including training, social and recreational outings, transport and alarms.
- Coordinate elementary service programmes, or single programme, at a more complex level.
- Perform moderately complex function including social planning, demographic analysis, survey design and analysis.
- Plan and coordinate elementary community -based projects or programmes.
- Provide a range of information services
- Assess and refer clients in conjunction with Program Coordinator, to other services within the company.
- Visit clients and provide social support and care.
- Liaise with groups and organisation within the community.
Education
Associate Degree Police Studies - Policing
University of Tasmania
Hobart, TAS05.2018
No Degree - Certificate IV in Aged Care And Health
Tafe Tasmania
Hobart, TAS06.2001
No Degree - Certificate IV in Community Services
Tafe Tasmania
Hobart, TAS06.2001
No Degree - Certificate 111 in Management
Tafe Tasmania
Hobart, TAS06.2001
Skills
- Valid NSW drivers Licence
- Valid Working with Children Check
- National Police Certificate
- NDIS Worker Screening check
- Demonstrated Management and Leadership Skills
- Superior Organisational Skills
- Outstanding Communications Skills
- Exceptional Customer Service Skills by understanding and meeting individuals needs
- Medical Records Management
- Client Requirements
- Department Reviews
Timeline
Assistant Care Manager
MyHomecare
06.2020 - 02.2023
Volunteer
Administration Officer - RSPCA
03.2019 - 05.2020
Senior Constable of Police
Tasmania Police
05.2001 - 06.2020
Residential Support Worker
Coastal Residential Service - Family Based Care
12.2000 - 05.2001
Liaison Officer/Case Manager
West Coast Aged & Disability
01.1993 - 05.2001
Associate Degree Police Studies - Policing
University of Tasmania
No Degree - Certificate IV in Aged Care And Health
Tafe Tasmania
No Degree - Certificate IV in Community Services
Tafe Tasmania
No Degree - Certificate 111 in Management
Tafe Tasmania
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