DILAN KALKAN
Epping,Victoria
Summary
As a dedicated student pursuing a Bachelor of Commerce in Marketing while concurrently managing my own successful jewelry business as a sole trader, my career objective is to leverage my entrepreneurial spirit, business acumen, and marketing expertise to excel in a dynamic work environment. With a passion for delivering exceptional customer experiences, a strong foundation in financial management, and a commitment to continuous learning, I aspire to contribute positively to a team while furthering my professional growth and expanding my entrepreneurial
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sole Trader
Dilan Kalkan
Epping, Victoria
10.2022 - Current
- Product Sourcing & Procurement
- Negotiating with suppliers for favourable pricing and terms.
- Setting up and maintaining an online store (e.g., website, e-commerce platform).
- Creating product listings with detailed descriptions and high-quality images.
- Managing online payments, shipping, and returns.
- Developing marketing strategies to attract customers.
- Utilizing social media, email marketing, and other channels to reach potential buyers.
- Creating promotional campaigns and discounts to drive sales.
- Ensuring customer satisfaction to encourage repeat business and positive word-of-mouth.
- Keeping accurate records of income, expenses, and profits.
- Managing budgets for marketing, inventory, and other business expenses.
- Setting up and managing a physical retail space in shopping centres.
- Building relationships with other businesses, influencers, and organizations in the jewellery industry.
- Staying updated on industry trends, customer preferences, and competitors' activities.
- Seeking feedback from customers and adapting your business strategies accordingly.
Customer Service Representative
Australian Taxation Office
Richmond, Victoria
01.2022 - 12.2023
- Communicate with taxpayers to address inquiries, provide information, and assist with tax-related matters.
- Provide accurate and up-to-date information regarding tax laws, regulations, and filing requirements.
- Assist taxpayers in navigating the ATO website and online services for tasks such as filing tax returns, checking refund status, and updating personal information.
- Verify taxpayer identities and securely access confidential taxpayer information by privacy laws and ATO protocols.
- Resolve taxpayer issues and disputes effectively and in compliance with ATO policies and procedures.
- Maintain accurate records of all interactions and transactions in the ATO's customer service systems.
- Participate in training and professional development activities to stay updated on changes to tax laws, procedures, and technology platforms.
Retail Worker
Modest Fashion Clothing
Broadmeadows, Victoria
11.2020 - 06.2021
- Provide personalized assistance and styling advice to customers based on their preferences and needs.
- Maintain a neat and organized store environment, including folding clothes, arranging displays, and restocking merchandise.
- Operate cash registers and handle transactions accurately.
- Process online orders and returns efficiently.
- Monitor inventory levels and communicate replenishment needs to management.
- Collaborate with team members to achieve sales targets and provide excellent customer service.
- Ensure compliance with store policies and procedures, including security measures and cleanliness standards.
- Stay knowledgeable about current fashion trends and product offerings to better assist customers.
- Handle customer complaints and resolve issues in a professional and timely manner.
Education
Bachelor of Commerce - Marketing
La Trobe University
Bundoora, VIC05-2024
High School Diploma -
Sirius College
Dallas, VIC12-2020
Skills
- Customer Service
- Contract Negotiation
- Critical Thinking
- Effective Communication
- Price Negotiation
- Relationship Building
- Goal Setting
- Time Management Abilities
- Business Growth
- Marketing Strategies
Availability
- Available throughout weekdays
- Available Saturday and Sunday
Certification
Certificate 2 in Unarmed Security (2020)Certificate for finishing a First Aid program (2017)
Accomplishments
2014 – Award from Whittlesea Council for helping a disadvantaged young boy read books over the phone, to improve his fluency and vocabulary.
Languages
English
Native/ Bilingual
Turkish
Full Professional
Arabic
Elementary
Websites
References
Twin Huynh
0432 326 113
Previous Manager
Timeline
Sole Trader
Dilan Kalkan
10.2022 - Current
Customer Service Representative
Australian Taxation Office
01.2022 - 12.2023
Retail Worker
Modest Fashion Clothing
11.2020 - 06.2021
Bachelor of Commerce - Marketing
La Trobe University
High School Diploma -
Sirius College
Certificate 2 in Unarmed Security (2020)Certificate for finishing a First Aid program (2017)
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