Dilla Prasetyo
Administration & Reservation
Coburg,VIC
Summary
Customer-oriented Reservation Agent with over 6 years of experience in hospitality. Hardworking with excellent written and verbal communication skills. Works to answer all guests questions via phone or email to reach positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 6 years of experience in hospitality industry.
Overview
8
8
years of professional experience
Work History
Administration and Reservation
Esmee Villa
07.2016 - 01.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
Creative Design Director
Etclo
10.2012 - 05.2015
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Monitored industry trends to keep creative materials fresh and engaging.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Developed strategic communication and marketing plans.
- Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Developed artistic visual products while working within defined technical constraints.
- Implemented strategies for promoting campaigns on social media.
- Conducted research and identified market trends to inform creative direction.
Education
Master of Arts - Fashion Design
Istituto Marangoni
London06.2010
Bachelor of Arts - Pattern Making
Istituto Di Moda Burgo
Milan, Italy06.2008
Skills
- Administration and Reporting
- Customer Inquiries
- Data Input Software
- Accounts Payable and Accounts Receivable
- Cancellation Policies
- Telephone Reservations
- Records Management
- Reservation Coordination
- Customer Service
- Billing Procedures
- Issue Resolution
- Reservation Software
- Customer Reservations
- Customer Interaction
- Microsoft Office
- Customer Satisfaction
- Billing Procedures
- Issue Resolution
- Customer Experience
- Billing Procedures
- Invoice Preparation
Languages
English
Full Professional
Italian
Limited Working
Indonesian
Native or Bilingual
Timeline
Administration and Reservation
Esmee Villa
07.2016 - 01.2021
Creative Design Director
Etclo
10.2012 - 05.2015
Master of Arts - Fashion Design
Istituto Marangoni
Bachelor of Arts - Pattern Making
Istituto Di Moda Burgo
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