Dillan Thompson
Lithgow
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail/Hospitality industry's. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Casual Retail Assistant
The Reject Shop
07.2017 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant General Manager
KFC Lithgow
09.2014 - Current
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of food and service operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Maintained facility and grounds to present positive image.
- Carefully interviewed, selected, trained and supervised staff.
Paper Runner
Salmat Distributions
01.2012 - 09.2014
- Delivered newspapers and flyers to about 650 homes weekly.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning and afternoons.
- Planned rounds and determined most efficient way to distribute newspapers.
Education
First Aid Course - Provide First Aid
Hero HQ
Sydney, NSW11-2024
High School Diploma -
La Salle Academy
Lithgow, NSW12.2017
Certificate II - Kitchen Operations
Tafe NSW- Lithgow NSW
Lithgow12.2016
Certificate II - Retail Operations
KFC RTO
Lithgow, NSW12.2016
Skills
- Problem-Solving
- Flexible and Adaptable
- Organization and Time Management
- Self-Motivated
- Money Handling
- Employee Performance Evaluations
- Customer Loyalty
- Supply Ordering and Management
- Monitoring Food Preparation
- Staff Scheduling
- Profit and Loss Control
- Building Customer Trust and Loyalty
Additional Information
References:
Adrian Tosich -0421 231 440
Jessie Whitehead -0431 817 085
Emily Southan- 0427 276 010
Shana Crispin- 0421 155 293
Timeline
Casual Retail Assistant
The Reject Shop
07.2017 - Current
Restaurant General Manager
KFC Lithgow
09.2014 - Current
Paper Runner
Salmat Distributions
01.2012 - 09.2014
First Aid Course - Provide First Aid
Hero HQ
High School Diploma -
La Salle Academy
Certificate II - Kitchen Operations
Tafe NSW- Lithgow NSW
Certificate II - Retail Operations
KFC RTO
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