Dimitra Mitchell
Sale,Australia
Summary
Personable, dynamic, and dedicated individual with extensive experience in customer service. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Domestic Cleaner
Gippy Gal Cleaning
Sale, VIC
05.2024 - Current
- Maintained cleanliness of residences for multiple clients.
- Managed time efficiently to complete multiple cleaning assignments daily.
- Communicated with clients to understand specific cleaning needs and preferences.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Maintained high standards of detail and care.
Bakery Assistant
Baker's Delight
Sale, VIC
10.2023 - 03.2024
- Organized fresh baked goods in front display, enhancing visibility while showcasing daily specials or time-sensitive items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Monitored expiration dates on ingredients and finished products.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Collaborated with team members to improve workflow efficiency.
- Supported daily bakery operations and maintained high cleanliness standards.
- Operated POS system to process bakery sales transactions.
- Performed cash handling duties such as counting money, balancing registers and preparing bank deposits.
Afternoon Shift Supervisor
Black Pearl Fish & Cafe
Sale, VIC
05.2022 - 10.2023
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Collaborated with kitchen staff to streamline food preparation processes.
- Completed closing duties to facilitate business operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented quality control measures to uphold food safety regulations.
- Performed cash handling duties, such as counting money and balancing registers.
Sales Cadet
Sale Motors Group Holdings Pty Ltd
Sale, VIC
05.2023 - 08.2023
- Maintained cleanliness and presentation of showroom and dealership.
- Assisted customers with vehicle selection and product knowledge as well as suggesting additional items based on their purchase history or current needs.
- Maintained customer relationships through follow-up communications and feedback collection.
- Maximized functionality of Era Power for effective data handling and reporting.
Adopted Saleslogs for detailed sales performance insights.
Managed Autogate to facilitate seamless customer interactions and support. - Coordinated test drives to enhance customer experience and engagement.
- Coordinated with other departments to ensure timely delivery of goods to customers.
Life Support Customer Service Agent
Alinta Energy
Morwell, VIC
06.2021 - 11.2021
- Resolved customer inquiries promptly and professionally through phone and email communication.
- Applied computer systems, including Panviva and Orion, to optimize performance and data organization.
- Strengthened collaboration with leadership to maintain seamless workplace dynamics.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Coordinated service requests and scheduled technician visits efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed high-volume of inbound and outbound customer calls.
Kitchen Hand & Front of House
Crown Pizza & Pasta
Cranbourne North, VIC
06.2019 - 10.2020
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Operated kitchen appliances and tools safely and efficiently.
- Collaborated with team members to ensure smooth kitchen workflow.
- Prepared ingredients for recipes in a fast-paced kitchen environment.
- Greeted customers and provided friendly customer service in person and over the phone.
- Supported customer service by packaging orders accurately for delivery or pickup.
- Handled cash, credit, and debit transactions with accuracy and care.
Education
Certificate IV - Allied Health
TAFE Gippsland
Morwell, VIC01-2027
Victorian Certification of Education -
Thomastown Secondary College
Thomastown, VIC12.2019
Skills
- Customer service
- Team collaboration
- Time management
- Food safety compliance
- Cash handling/POS operation
- Cleanliness standards
- Detail orientation
- Punctual and reliable
- Visual merchandising
- Communication skills
Accomplishments
- Food Volunteer, FareShare, 2019
- Biggest Morning Tea, Cancer Council, 2019
- Memory Walk and Jog, Dementia Australia, 2023
- Fundraising, Monash Health Genomics, 2025
- Fundraising, CGHS Community Rehab Centre, 2025
- Soup Kitchen Volunteer, Soul Sisters, 2025
Certification
- VIC Driver's License, 2021
- Responsible Service of Alcohol (RSA), 2021
- Working With Children's Check (WWCC), 2025
References
References available upon request.
Timeline
Domestic Cleaner
Gippy Gal Cleaning
05.2024 - Current
Bakery Assistant
Baker's Delight
10.2023 - 03.2024
Sales Cadet
Sale Motors Group Holdings Pty Ltd
05.2023 - 08.2023
Afternoon Shift Supervisor
Black Pearl Fish & Cafe
05.2022 - 10.2023
Life Support Customer Service Agent
Alinta Energy
06.2021 - 11.2021
Kitchen Hand & Front of House
Crown Pizza & Pasta
06.2019 - 10.2020
Certificate IV - Allied Health
TAFE Gippsland
Victorian Certification of Education -
Thomastown Secondary College